Vivienne Hartsworth
Programme Coordinator · 11-50
1 review written · 2.0 average
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Reviews by Vivienne Hartsworth
★★★★★
Three years of running projects for a small education charity, and the thing that keeps tripping us up isn't the learning curve or the feature gaps. It's reliability. I've lost count of the afternoons where Trello has gone sluggish mid-session, cards refusing to save, boards throwing errors with no explanation. One particularly bad stretch last spring meant my team couldn't access a board for the better part of a day during a grant deadline. That's not a minor inconvenience when you're working with volunteers and tight timelines.
To be fair, the kanban interface is genuinely intuitive, and new volunteers pick it up quickly with minimal hand-holding. The checklists and due dates cover most of what a small nonprofit actually needs. But the bug history bothers me more than I expected it to when I first signed up. Support responses tend to be slow and fairly generic. For an organisation without a dedicated IT person to escalate things, that combination is wearing. I'd keep looking if uptime matters to you.
