Yago Cisneros
QA Lead · 201-1000
1 review written · 5.0 average
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Reviews by Yago Cisneros
★★★★★
Remote work broke our old bug-tracking process pretty fast. Tickets would stall, context would get lost in email threads, and the developers sitting three time zones away had no reliable way to stay in sync. Zoho Bug Tracker fixed most of that. The mobile app is genuinely usable, not just a stripped-down afterthought. I can triage incoming bugs from my phone on a Monday morning commute, reassign priorities before the standup even starts, and the notifications actually fire when something changes. Two years in, I rely on it the same way I rely on my laptop.
The one thing I tell anyone evaluating this is to spend time with the custom workflows before you commit to the defaults. Once my QA team (four people, all remote) had those tuned to our sprint cadence, the whole thing clicked. Customer support was helpful when we hit a configuration snag early on, though response times could be a little faster. Value for what we pay is hard to argue with.
