What is IONOS UK?
Who we are 1&1 IONOS is the hosting and cloud partner of choice for small and medium-sized businesses. We are experts in IaaS and offer a portfolio of solutions to get businesses present online and working in the digital space. As the largest hosting company in Europe, we manage more than 8 million customer contracts and host more than 12 million domains in our own regional data centres around the globe. We serve entrepreneurs taking their first steps online, business owners scaling up, large companies and partners who help them reach their ambitious goals. Whether building an online presence by securing a domain, building a website, moving back-office processes to the cloud or orchestrating a container cluster, our comprehensive portfolio offers a best-in-class app, server or service. Reliability and security are engineered into the core of our products. Our self-built data centre network delivers optimal performance and georedundancy. With headquarters in Germany, we at 1&1 IONOS pride ourselves on the tradition of state-of-the-art technology, strong privacy policies and airtight data security. Customers are our focus. That is why we not only have dedicated local support teams, but we also offer an industry first: a personal consultant who provides expert advice tailored to your needs.
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IONOS UK Reviews (6)
- ★★★★★3
- ★★★★★3
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
IONOS UK consistently earns praise for affordable pricing and responsive support, making it a solid choice for small businesses and those migrating from other providers.
Users repeatedly highlight the low cost of hosting packages alongside good value for features included. The customer service team receives consistent commendation across reviews—whether by email or phone, support is described as helpful and prompt. The control panel is noted as easy to use and configure, which appeals to less technical users. One long-term customer reported three years without complaints.
The main limitation is that service quality appears uneven across hosting tiers. One detailed review notes that dedicated server customers may need to bypass IONOS's bundled offerings (like Plesk, backup storage, and firewall tools) to get good performance, suggesting the standard package doesn't suit advanced users with custom requirements. Most reviews are brief and lack depth, so they don't reveal how the platform scales or performs under heavy load. For straightforward hosting needs and tight budgets, users report satisfaction; for complex setups or high-performance demands, the picture is less clear.
★★★★★
Monday, August 17, 2015
“It's a bit difficult to make a review, because I've…”
It's a bit difficult to make a review, because I've never used another company. But I feel that I should write a review because of the reasons I've never used another company: - Others I've researched were unaffordable (sometimes an order of magnitude more than 1&1) - Many had bandwidth restrictions - Some offered low speed - Some were really slow when we tested from particular countries where we have customers and staff (eg. China) - Few of them actually advertised a serial console access (invaluable to log-in "as if" from a keyboard plugged-in to the back of the server) - And I guess "better the devil you know". Anyway, here goes a review: First I should say that I use them for dedicated server hosting. Quite likely the service is much different for web hosting. And I bring my own sys-admin: we make bespoke web applications and configure a server from scratch. We don't avail ourselves of the server management Plesk control panel or their expensive back-up storage or their limited (and limiting) firewall provision. Rather, we start by installing our own OS, usually with Xen virtualisation (to make five-servers-for-the-price-of-one), and lease a second dedicated server to make the backups (much more flexible and cheaper than buying 1&1 backup space as an entity). So perhaps we use 1&1 in a different way to most of the reviewers. Ok, the bad things: - They're really inflexible. Although I can't compare with other providers, I found them very limiting in ways that they could use to their own advantage. -- I can't choose the data centre (they don't even tell me where it is). Clearly I want a back-up server in a different data centre than the main server, but that's very difficult to guarantee. -- I want a choice of languages in their Control Panel. And they operate in different countries with different languages so they could offer that; but they don't. -- They limit a contract to 8 IP addresses. And they're not in a continuous range, and sometimes they've had some system bug and couldn't provide any. -- And of course if you want some remotely "custom" option (like a SAN storage device) you're out of luck! -- When we change server package (upgrade to another server, for example) all the domains for which 1&1 are the registrar have to be moved over (takes 1-2 days, or longer if you make some small mistake!). You have to make new e-mail accounts in the new contract... no way to move them over. No way to take IP addresses to the new server either. (Are these kind of restrictions common to all providers? I don't know. Anyway, I could probably go on a long time about their lack of flexibility.) - They have no Service Level Agreement. Often, if there is some hardware problem, it's dealt with pretty quickly. But there's no guarantee. They can't tell you when it will be replaced, how long the queue is, etc. It could be an hour, it could be a few days for all you know. - Their security is very poor on different levels. When you phone-up for support (unless they changed recently) they can sometimes ask you to confirm your Control Panel password. That means the support team have access to it... that means it's stored on their server rather than hashed. It's mind-bogglingly poor!!! SSH hacking attempts often rattle through their entire server storage: a single IP address can make automated attacks against all our servers hosted across Europe and America, and 1&1 do nothing to stop them. - Oh yeah, although they provide RAID redundancy as standard on every dedicated server, there's no monitoring for when a drive reports an error, save the monitoring we put in place ourselves. (Not on the servers with Software RAID, and neither on their servers with hardware RAID.) - Their sales transparency is an utter disgrace, to be frank. They're something comparable to the worst of budget airlines. With a claim like that, an example is in order. A dedicated server is advertised "from £39.99 ex VAT, with Free SSD". (That's actually an improvement, perhaps as a result of me reporting them in the past to the authorities... they didn't used to say "from" or "ex VAT".) Anyway, at the end of the configuration process, you learn that the price is just for the first three months - it's actually £59.99. And the Free SSD: that's also just for the first 3 months, after that it's an additional £20 per month. Total cost (without any selected options) is now £80 VAT per month. It's still cheaper than anywhere else I've seen (for the spec), so I don't know why they aren't just up-front about it. - Last thing I'll mention is their Control Panel. Again, I have no experience of anybody else's, but anyway it sucks. They change the options around regularly, so you never get used to it. Always to sell you rubbish. I habitually use my ad-block software to ban DIVs of junk. But the worst thing is, because it's so unclear, it's really easy to make a mistake. I once re-imaged the wrong server because their Control Panel had suddenly switched away from the physical server configuration I'd been working on, and such as it has names displayed for the selected server, they are convoluted names difficult to differentiate, and anyway only half-or-less visible. I'd say their Control Pannel is the suckiest part of a generally sucky service. So-so things: - That would be their support. Again, speaking for dedicated server support, there are some really pretty competent guys; and also some rubbish ones who don't listen and don't address themselves to a problem, giving a bundle of excuses and speaking a lot of nonsense. - The people who've complained about 1&1 billing: well, they're right. At one point I sent them an automatic letter once-a-week to ask whether my account was in good standing, or whether there had been some problem they hadn't communicated. And one key to the poor communication of their billing team is that they insist on registering the same e-mail address for communication as on the DNS records of domains registered with them... which of course is a spam magnet. Good things: - Transparency notwithstanding, price is really competitive. And for dedicated servers, every contract is unlimited bandwidth and reasonable speed of at least 100 Mbps. - Data centres seem state-of-the-art. (I haven't visited, but as far as I can tell.) - Serial console is like a get-out-of-jail free card. It means we rarely have to resort to calling Support. - Connectivity around the world is generally pretty good. - Network uptime is almost always excellent. (There have been only a handful of outages in more than 15 years that I've been using 1&1.) Summary: Actually what I'm describing is, I think, the stereotypical German company: like Print24 or a German supermarket: efficient and cheap if you can accommodate themselves to their inflexibility.
★★★★★
Friday, November 15, 2013
“I have a business hosting package for the past 6…”
I have a business hosting package for the past 6 months and so far it has delivered on everything promised. Apart from being very cheap, (I pay £5 a month), it is also packed with everything I need. I haven't had to contact them for support by phone but I have done by email and that has also been very good and prompt. For my day to day needs, 1&1 suits me fine.
★★★★★
Friday, November 15, 2013
“I been working with 1&1 products for over 3 years…”
I been working with 1&1 products for over 3 years and I haven't had a single complain. Easy to use and configure. Also they have a very helpful customer care team.
★★★★★
Thursday, November 14, 2013
“4 months ago I bought a server from them. So…”
4 months ago I bought a server from them. So far everything is perfect. I had some issues at the beginning to set up the server but their support team helped me. To resume, good product, good price, available support, I recommend!
★★★★★
Wednesday, November 13, 2013
Hedgehog Safaris Tarvel“I used the 1&1 hosting package to recruit from the…”
I used the 1&1 hosting package to recruit from the American one that went bust. I was happy with the customer services and help in setting up
★★★★★
Tuesday, May 29, 2012
kitchendoorstore.com“The+1&1+site+is+very+easy+to+use+and+their+customer+service+are+always+helpful.+Everyone++told+us+that+the+website+looks+good,+and+is+very+easy+to+use.”
The+1&1+site+is+very+easy+to+use+and+their+customer+service+are+always+helpful.+Everyone++told+us+that+the+website+looks+good,+and+is+very+easy+to+use.