8x8, Inc.
★★★★★ 1.5 · 2 Reviews
What is 8x8, Inc.?
We help customer-obsessed organizations engage at the speed of employee and customer expectations. 8x8 cloud solutions help businesses transform their customer and employee experience. With one system of engagement for voice, video, collaboration and contact center and one system of intelligence on one technology platform, businesses can now communicate faster and smarter to exceed the speed of customer expectations.
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8x8, Inc. Reviews (2)
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★1
- ★★★★★1
Review Summary
Generated using AI from real user reviews
These two reviews paint a consistently poor picture of 8x8, Inc., with both users reporting significant service and support failures rather than isolated complaints.
The first reviewer criticizes unreliable voice quality despite adequate bandwidth, and reports that front-line support staff provide inaccurate information to end calls quickly. The second user describes a cascade of more serious problems: hardware failures causing total data loss, unfulfilled sales commitments, billing errors, and—most notably—a pattern of customer-blaming responses from the company even when presented with their own written evidence of broken promises. Both reviewers frame their experiences as fundamental execution problems masked by marketing.
With only two reviews and both heavily negative, there is limited data to identify what, if anything, works well with this service. Neither user identifies specific strengths. The recurring theme is a gap between what the company promises and what it delivers, paired with unhelpful support interactions when problems arise.
★★★★★
Wednesday, July 17, 2013
Avantis Inc“Great marketing, poor execution. Voice quality is extremely random considering…”
Great marketing, poor execution. Voice quality is extremely random considering I have a 26Mb pipe. Front line tech staff will say just about anything to get you off the phone. Even if it's not true.
★★★★★
Monday, December 12, 2011
Indralok“I+have+had+worse+experience.+From+hardware+failing+(both+drives+of+a+mirror+RAID+array+failed,+resulting+in+total+loss),+from+failed+promises+to+sales+rep+placing+orders+without+approval,+to+billing+snafu's.+To+top+it+all+off,+every+response+is+to+blame+the+customer+and+placing+the+burden+of+proof+on+the+customer,+even+after+sending+their+own+emails+back+to+them+as+proof+of+their+unkept+promises.+Wish+I+had+not+used+them.+They+have+been+a+constant+source+of+trouble.+”
I+have+had+worse+experience.+From+hardware+failing+(both+drives+of+a+mirror+RAID+array+failed,+resulting+in+total+loss),+from+failed+promises+to+sales+rep+placing+orders+without+approval,+to+billing+snafu's.+To+top+it+all+off,+every+response+is+to+blame+the+customer+and+placing+the+burden+of+proof+on+the+customer,+even+after+sending+their+own+emails+back+to+them+as+proof+of+their+unkept+promises.+Wish+I+had+not+used+them.+They+have+been+a+constant+source+of+trouble.+