What is Five9?
Five9 is the leader of the cloud revolution in contact centers. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Five9 helps contact centers of every size create powerful customer connections and increase agent effectiveness by 300% on the phone, web, chat, email, mobile and social. We at Five9 strive to provide excellent customer service and pride ourselves with our 24/7/365 customer support team. We are a true partner to our customers and take the time to understand your requirements and needs, and help you improve operations, optimize usage and drive better business outcomes. See why 3000+ customers trust Five9.
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Five9 Reviews (3)
- ★★★★★2
- ★★★★★1
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
Five9 wins consistent praise for reliability and support, though some users hit limits as they scale. Users across multiple reviews highlight the simple agent interface, strong customer service responsiveness, and robust reporting capabilities. The platform handles small to large call centers without demanding expensive hardware, and agents pick it up quickly. Support is noted as consistently available and helpful.
The main friction points emerge for customers with complex call flows. The agent script editor requires HTML knowledge and is restricted to a single page, which becomes problematic when dynamic scripting is needed. One long-term user flagged this as an increasingly serious constraint as their operation grew. Feature requests don't always translate into development—users report limited responsiveness to enhancement requests. A few also mentioned gaps in omnichannel support, particularly for texting, email, and chat integrations.
Service reliability is generally strong, though one user documented 3–5 outages over four years that resulted in lost revenue. For straightforward call center operations, Five9 appears solid; for organizations needing sophisticated routing or rapid feature iteration, it may become constraining.
★★★★★
Tuesday, August 29, 2017
“We've been using Five9 for almost 6 years now. Very…”
We've been using Five9 for almost 6 years now. Very reliable software and support. Highly recommended!
★★★★★
Tuesday, August 29, 2017
“4 year customer. Five9 is simple yet robust, meeting most…”
4 year customer. Five9 is simple yet robust, meeting most of our needs. PROS Robust reporting, simple agent interface, no expensive software or equipment required, very supportive and available customer service. Quickly Scaleable. Great for small, medium, and large call centers. CONS Agent script requires HTML to write and is only one page. If call flow can be complicated, this is a problem. Dynamic scripting is a need for us as we grow, so this is becoming a problem. If a feature does not exist, if you put in a feature request. It is highly unlikely that they will develop the future you need though. We have experienced 3-5 service outages over there almost 4 years we have used them. This has lost us money. If they had a good interface for texting, emailing, and chatting with customers, that would be nice as well.
★★★★★
Tuesday, August 29, 2017
“Five9 has made running a call center simple! Monitoring my…”
Five9 has made running a call center simple! Monitoring my agents is a breeze. Even teaching our employees to use the Agent system is easy. Even Five9s team are all amazing! They are always right there ready to answer any questions and help! I would definitely recommend Five9 to anyone!
