Balto Software Inc.
★★★★★ 4.8 · 4 Reviews
What is Balto Software Inc.?
Balto helps sales, service, and accounts receivable reps win as much revenue as possible from every phone call. Sales, service, and accounts receivable teams use Balto's artificial intelligence software to analyze phone calls in real time - live while the call is still happening - and instantly provides reps recommendations on how to communicate as effectively as possible before it's too late. Balto automatically guides reps to use the communication strategies managers wish they would implement on every call - the strategies that consistently produce revenue and prevent expensive compliance mistakes.
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Balto Software Inc. Reviews (4)
- ★★★★★3
- ★★★★★1
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
Balto delivers real-time call coaching that users credit with measurable compliance and sales improvements. The standout feature is live guidance during calls — rather than post-call analysis — which lets teams intervene before violations happen or deals close. One user reported a 40% drop in compliance violations; others highlight faster deal closure and better adherence to policy and law while the customer is still on the line.
The main weakness is navigation friction. One user found the interface sometimes confusing and frustrating to use, though they still recommend it overall. A newer user hasn't identified major deficiencies yet but notes they're still getting familiar with the product.
All four reviewers are positive, with three giving 5 stars and one giving 4. Users see clear value for sales teams and compliance-heavy roles like healthcare or finance where real-time coaching can prevent costly mistakes. The company appears responsive to feedback, with at least one user noting promised improvements ahead.
★★★★★
Tuesday, February 26, 2019
“Pros: The fact that the platform coaches and recognizes deficits…”
Pros: The fact that the platform coaches and recognizes deficits in real time is crucial! Every other provider in our market does post call analytics, which we all know does no one any good, considering you've either A) Already broke the law, company policy, client policy, etc., or B) You've not converted the account and have lost money. Balto allows us to capitalize on these opportunities, getting manager engagement, while the consumer is STILL ON THE PHONE! Overall: Overall, Balto is a great tool for increasing compliance adherence, overall sales / conversions, and suggestive call guidance. We've seen a 40% decrease in compliance violations as an
★★★★★
Tuesday, February 26, 2019
“Pros: The entire experience with Balto has been great, and…”
Pros: The entire experience with Balto has been great, and the product has really helped me hone my sales team to close more deals quickly Cons: I'm still new-ish with the product, but so far I haven't found any glaring deficiencies Overall: I'm excited to see where they take this product in the future. Already great, but they have said things will only get better!
★★★★★
Tuesday, February 26, 2019
“What do you like best? What I like best about…”
What do you like best? What I like best about Balto is the fact that this program coaches and recognizes deficits in real time. The post-call analysis is good for certain things, but to be able to ensure that all points are being reached as well as ensuring policy and law are being adhered to is tremendous, especially while the patient/customer is still on the phone. What do you dislike? I highly recommend using Balto to anyone who has representatives who primarily make or receive phone calls. Being able to get immediate feedback is invaluable
★★★★★
Tuesday, February 26, 2019
“What do you like best? I like the best about…”
What do you like best? I like the best about Balto is the really nice set up they have for it. What do you dislike? Sometimes hard to navigate things and can cause frustration Recommendations to others considering the product I recommend this to anyone with a business and looking to work with a great company!! What business problems are you solving with the product? What benefits have you realized? I am solving a sales problem with a customer and have realized it had gone very smoothly
