Amanda
1 review written · 5.0 average
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Reviews by Amanda
★★★★★
What do you like best? What I like best about Balto is the fact that this program coaches and recognizes deficits in real time. The post-call analysis is good for certain things, but to be able to ensure that all points are being reached as well as ensuring policy and law are being adhered to is tremendous, especially while the patient/customer is still on the phone. What do you dislike? I highly recommend using Balto to anyone who has representatives who primarily make or receive phone calls. Being able to get immediate feedback is invaluable
