What is ByteHouse?
ByteHouse specialises in giving you cutting edge, premium, non-stop UK internet hosting solutions on the latest and most powerful technologies available. As well as our extensive range of virtual private servers (VPS hosting) - also known as virtual dedicated hosting (VDS hosting) - ByteHouse also provides you with custom dedicated servers, Cloud Hosting, application hosting and database hosting. We also feature a full range of online backup options, including remote backup and co-location solutions, giving both discerning individuals and judicious businesses the piece of mind to host their website in the UK, whether the challenge is large or small. All our VPS, Shared and Clould hosting platforms are run on HP SAN RAID 10 storage and multi BGP Tier 1 routed redundant connectivity within a Tier 4 data centre. This guarantees you not only maximum speed and uptime, but a minimum of fuss with your required hosting solutions. We also offer a choice of Windows or a wide variety of Linux distribution.
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ByteHouse Reviews (17)
- ★★★★★14
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★3
Review Summary
Generated using AI from real user reviews
ByteHouse delivers strong value to customers seeking reliable UK-based support, but a handful of older reviews flag serious uptime and outage concerns that warrant investigation before committing.
The overwhelming majority of users praise three core strengths: 24/7 support availability with UK-based staff who respond quickly and go beyond standard troubleshooting—helping with code optimization, server configuration, and even security issues. Customers consistently mention courteous, knowledgeable support and note that the team "cares" about users rather than nickel-and-diming them. VPS and dedicated server performance is widely reported as solid, with good speed and reliability over multi-year relationships. Many customers upgraded or expanded their service, suggesting satisfaction with long-term value.
However, three 1-star reviews from around 2014 describe multiple outages, DDoS attacks, and DNS deletion errors that took sites offline. One reviewer attributed problems to scaled-back and outsourced support plus underinvestment in hosting infrastructure. While later 5-star reviews suggest the company recovered and improved, these older complaints about infrastructure stability and support scaling are worth asking about before purchase.
The balance of evidence—14 five-star reviews versus 3 one-star reviews—is heavily positive, but buyers hosting mission-critical sites should confirm current infrastructure resilience and request recent uptime statistics.
★★★★★
Tuesday, January 12, 2016
“Been with them for over 5 years and we absolutely…”
Been with them for over 5 years and we absolutely love them. We love the ease of their ticketing system, and the fact that any time day or night someone is there. Over the Christmas and New Year holidays I had a small issue, and tested them 2 am Christmas Day and New Years day. Both time some poor sod was there to sort things out. Have put all our clients with them.
★★★★★
Thursday, April 9, 2015
“We have been using them for a number of years,…”
We have been using them for a number of years, and have been very happy. There service has been getting better over the years and we find the pleasant and helpful when we need them. We have a managed Linux VPS that is fast, reliable and we don't have to worry about. We have called them up to help us with the Linux side of things and answer some questions on the Plesk control panel. They have even been able to address a few questions about the actual code. Great team that cares.
★★★★★
Friday, March 13, 2015
“We use bytehouse for some of our UK Windows SEO…”
We use bytehouse for some of our UK Windows SEO servers since August last year, and have found them to be knowledgeable and helpful. We used both telephone and ticketing for our support and were pleased. We've recently added more VPS servers with them, which I think says it all. Keep it up
★★★★★
Thursday, August 14, 2014
Connell Associates LLP““Solid Support, Great Advice, Highly Recommended” Been using these guys…”
“Solid Support, Great Advice, Highly Recommended” Been using these guys for years, they've been helpful, friendly and have been quick to fix my issues. The quality of the servers have always been top notch, and I don’t recall them ever ‘nickel and diming me’ about small things. I have both a dedicated server (high end) and a Linux VPS. Both have been great, and me and my clients are very happy with the service, and how they address problems as and when they arise. They’ve even helped me and shown me how to optimize my OpenCart ecommerce site to make it run faster, and more efficiently. They use a Tier 4 Data center (am told that’s the highest) and as I understand it have recently set up a second Tier 4 data center somewhere else. Great team, been going for a long time, highly recommend.
★★★★★
Thursday, July 31, 2014
“I am a web design agency, and have been using…”
I am a web design agency, and have been using bytehouse for many years. I have always found them to be courteous and professional, and quick to help. Noticed that they've had a few bad reviews recently and felt that they deserved some one to stick up for them. They did suffer a DDoS attack, but I believe that they handled it well considering the circumstances. I have both VPS and dedicated servers with them. As for the quality of the support, I have found it still very good, and since they've increased the number of people, I've noticed that whatever time of day or night I place a ticket in it does get addressed in detail and with a blow by blow method of resolution (as well as sorting it out). So I highly recommend and have no intention of leaving them.
★★★★★
Tuesday, April 22, 2014
Young Driving Training Ltd“Multiple outages, issues with support. Avoid”
Multiple outages, issues with support. Avoid
★★★★★
Wednesday, April 16, 2014
Brandscape“We've had downtime twice recently, so we decided to switch.…”
We've had downtime twice recently, so we decided to switch. We gave notice on one server and they accidentally deleted our DNS records taking our site offline, we then struggled to get hold of their support to fix. Then today all Bytehouses websites have been down due to a cyber attack, with no end or fix currently in site. They've scaled back and outsourced support and the facility where the data is hosted seems to be lacking in investment thus the issues.
★★★★★
Wednesday, April 16, 2014
ShiftCreate Ltd“My previous review no longer holds true. Bytehouse in 2014…”
My previous review no longer holds true. Bytehouse in 2014 have had one major outage after another. Whether it be bad luck or bad design, it really is inexcusable. If you are looking for stress and irate customers then Bytehouse is for you.
★★★★★
Monday, September 16, 2013
“We moved over to Cloud VPS hosting with bytehouse and…”
We moved over to Cloud VPS hosting with bytehouse and have not looked back since. When we've needed it, we've had experienced helpful support that answered our questions in a straightforward way. We've not had any problems with the hardware or up-time so far (been hosting for 9 months) nor our connectivity. We have been able to scale up and down our server as and when required, which has proven very useful. Our sites have a fast connection speed, which has helped in our site's ranking on Google. All in all I highly recommend them to anyone looking to host their web sites on a VPS or cloud infrastructure.
★★★★★
Friday, August 9, 2013
Joka Design“We are a small design consultancy and have been with…”
We are a small design consultancy and have been with Bytehouse for a year. I transferred all my clients' sites to their cloud based VPS from Webfusion because I needed a state of the art VPS at a reasonable cost but with reliable support to help migrate the sites, and also ongoing support whenever problems might occur. Best decision I ever made! Faultless hosting capabilities, and their UK based support (you always know who you're dealing with) is second to none. Thank you Bytehouse!