Equiniti Technology

Microsoft Dynamics 365 for Complaints Management Dynamics 365 for Complaints Management is a cloud based case management solution built on Microsoft Dynamics 365. It takes our industry leading experience in the case management domain and applies it to a Dynamics 365 tenant. Who is it for? Organisations who require a cost effective complaint management solution Organisations looking to leverage existing Microsoft licenses Organisations looking for a quickly configurable case management solution Dynamics 365 for Complaints Management equips public bodies with the tools to manage individual cases, track service related activities and quickly locate the best resolution. Case workers are empowered with the ability to deliver Omni-channel solutions to citizens to ensure they are provided with an efficient, consistent level of service regardless of the channel they choose to communicate through.