What is Interfacing?
Interfacing Technologies Corporation is a global leader in digital transformation solutions, specializing in innovative AI-driven platforms for risk management, quality control, regulatory compliance, and continuous improvement. Our cutting-edge software solutions empower businesses to streamline operations, enhance performance, and mitigate risks through intelligent automation and data-driven insights. Interfacing’s leading Business Process Management Software the Digital Business Transformation Suite has been recognized by Gartner® as a leader in Enterprise Business Process Analysis (BPA), Operational Intelligence (OI) & Business Operating System (BOS). Additionally, the Digital Business Transformation Suite was also selected by KMWorld as this year’s top trend-setting software, CIO Review’s Top 20 Business Process Management Software (BPM Software), CIO Applications’ Top 25 Governance, Risk & Compliance (GRC) tools, and Frost & Sullivan’s Product Leadership Award. Trusted by leading organizations worldwide, we provide a comprehensive suite of tools designed to optimize business processes, ensure compliance with industry standards, and drive operational excellence in today's fast-paced digital economy. At Interfacing, we deliver the future of business management—today.
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Interfacing Reviews (53)
- ★★★★★53
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
Interfacing receives overwhelmingly positive feedback, with all 50 recent reviews rating it 5 stars. Users consistently praise the platform's ease of use and flexibility across diverse business needs—from basic document management to complex process automation, risk management, and compliance workflows. The ability to link everything together (processes, documents, roles, risks, controls) and generate professional outputs like SOPs in minutes stands out as a major strength. Users also highlight responsive support and a collaborative, web-based environment that works well for teams.
On the critical side, complaints are sparse and minor. A few users mention the UI could be more polished, that custom SOP templates require some effort to configure, and that print scaling occasionally misbehaves. One reviewer noted that understanding the full depth of modeling tools takes time, and another flagged the shift to named licensing as a cost concern. Language support (Dutch, broader community in Quebec) was raised once. One user suggested more pre-built reports and best-practice documentation would help.
The product clearly resonates strongest with organizations seeking a centralized, all-in-one platform for process documentation, governance, and automation. Reviewers comparing it to competitors like Signavio and Visio report that Interfacing offers broader functionality at better value, though some niche competitors excel in specific areas like document storage or CAPA management alone.
★★★★★
Thursday, July 27, 2023
“What do you like best about Interfacing? This tool provides…”
What do you like best about Interfacing? This tool provides the best of both world, easy to use along with powerful feautres. It is the only tool that supports content in Arabic, and we were very well supported during our project. What do you dislike about Interfacing? we didn't see any major downsides. To be honest, other tools made promises about their systems that we could not verify in the testing phase. Interfacing's did correspond to what we were ultimately looking for. What problems is Interfacing solving and how is that benefiting you? Managing all documentation centrally about our systems, and easily communicating changes
★★★★★
Wednesday, June 29, 2022
“What do you like best about Interfacing? As a Business…”
What do you like best about Interfacing? As a Business Analyst, I love how I can tie everything together and present the same information in varying levels of detail. I can model technical requirements that roll up into pretty user interface stories with very little effort. I also love the flexibility and allows other teams to use it the way they need it. Some teams just use the document management features available in the Documents Module, while one of our technical teams is using it to capture data flows in the Process Module. But then everything can be tied together with Roles, Assets, Org Units, Master Data, etc. It's so powerful. What problems is Interfacing solving and how is that benefiting you? Document Management, Impact Analysis, Business Process Management (BPM), Current State and Future State Analysis, Productivity, Risk Management, Compliance, Data Management
★★★★★
Tuesday, April 19, 2022
“I really like this useful information????”
I really like this useful information????
★★★★★
Thursday, July 15, 2021
“What do you like best? What I like best about…”
What do you like best? What I like best about Interfacing's EPC is the ability to document the complete, end-to-end business process for value delivery and automate it when neccesary easily. What do you dislike? The scaling when printing the process maps sometimes gets off. What problems are you solving with the product? What benefits have you realized? I am documenting the value streams by the business process to achieve greater agility through "back-end" process automation.
★★★★★
Sunday, May 23, 2021
“"Exceptional product deliver exceptional results" What do you like best?…”
"Exceptional product deliver exceptional results" What do you like best? Ease of use, product completeness. Particularly the low Code Automation. What do you dislike? Should have a bigger community in Quebec province What problems are you solving with the product? What benefits have you realized? GRC : From Regulation Management (Laws, ISO, FDA, FAA…), Document Management (Confidentiality, track change), Risk, Management (L/I/D), Control, Management (matrix), Data Governance (GDPR, PIPEDA, CCPA), Glossary, Management (Terms & Accronyms), Digital Signature (vault, MFA, encryption keys, IP location/use/time) Audit: Versioning, Deletion Archive, Audit, Restore, Compare, Report, Admin Change to Workflow Automation Change Downstream Sync, Endorsement, Approval, Confirmation, Change approval, Edit Assignment , Delegation
★★★★★
Tuesday, May 18, 2021
“"excellent software to clarify processes and organization" What do you…”
"excellent software to clarify processes and organization" What do you like best? real Raci and responsibilities on all processes. Big plus is risk and controls management. What do you dislike? nothing much to report, this solution is very mature and hopefully one day we can use more of it like process automation What problems are you solving with the product? What benefits have you realized? We had documentation in a number of different places like word, ppt, sharepoint. Our first goal was to centralize in a single source of truth. Benefits include better clarity for end-user, clear roles and responsibilities, centralized repository.
★★★★★
Tuesday, May 18, 2021
“"Great software for all types of businesses" What do you…”
"Great software for all types of businesses" What do you like best? The software is very userfriendly and simple to use and personnalize It simplifies the documentation of complete processes (roles and responsibilities, procedures, KPI's, controls, documents, tools, etc.) The connections between the different data items allow for simple process maintenance The software manages the level of access per users It enables the business to standardize its process documentation The business can share the published processes to guide operations with its employees while the process can continue to evolve in its draft form, all within the same software Interfacing is very responsive to its clients' needs and is constantly evolving to answer their needs. My favorite: it takes 5 seconds to generate a complete, detailed, and fully personalized process guide that usually takes weeks to produce.
★★★★★
Monday, May 10, 2021
“"Everything can be linked. Policy, process, procedure, documents, glossary." What…”
"Everything can be linked. Policy, process, procedure, documents, glossary." What do you like best? I like that everything can be linked to a process. I like that you can view processes via a process map or detailed format. What do you dislike? Not sure yet, still learning. However, for a few minor things that were discovered, Interfacing included the updates in the most recent upgrade. Recommendations to others considering the product: Great support during planning phase and project manager worked with our team during development. Any questions we had during the project were answered promptly and if we have questions now, we reach out to the support team. What problems are you solving with the product? What benefits have you realized? Documenting policy, process, procedure. We can link policies/guidelines to a process or task.
★★★★★
Wednesday, April 28, 2021
“"Great application for collaborative process modeling and governance" What do…”
"Great application for collaborative process modeling and governance" What do you like best? The central repository and web-based access made it very easy to collaboratively model, review and approve our software development process. I've worked with Visio, and other process management applications, and the depth of functionality and ease of use is not comparable with that of EPC. What do you dislike? I was happy with all aspects of the product and the customer support was very responsive and helpful. What problems are you solving with the product? What benefits have you realized? We used EPC to standardize our software development process and easily communicate it across the team to ensure alignment. The transparency and clear ownership of roles has also made it a lot easier to make iterative improvements.
★★★★★
Tuesday, April 13, 2021
“"Excellent BPM tool and great support" What do you like…”
"Excellent BPM tool and great support" What do you like best? EPC is an excellent tool for creating, executing, and optimizing business processes. The software has valuable functionalities, quite intuitive. The design process and features are flexible and increase visibility into process performance. When I had questions or problems, the Help desk responds rapidly and gives me the necessary support. What do you dislike? At the moment I don't have negative points about this tool. What problems are you solving with the product? What benefits have you realized? I use EPC to explain BPM to my students. The tool helps us better visualize the connections between organizations' components and between human resources, also the impact of management and employees' decisions on the activities and results.
