What is LexisNexis?
LexisNexis Risk Solutions is a leader in providing essential information to help customers across industry and government assess, predict and manage risk.
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LexisNexis Reviews (2)
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★2
Review Summary
Generated using AI from real user reviews
LexisNexis receives overwhelmingly negative feedback from both reviewers, each giving one star and expressing strong dissatisfaction.
The first reviewer describes a three-year contract they regret, citing intermittent search functionality that requires advanced Boolean skills to navigate effectively. They note that customer support representatives struggled to help troubleshoot search issues, and they ultimately switched to Westlaw. The Practice Advisor feature disappoints with weak, irrelevant contracts and limited access by section, with many contracts unavailable despite active subscriptions.
The second reviewer criticizes LexisNexis (referred to as "Nexus Lexis") for inaccurate credit evaluation based on public records. They claim the company attributed multiple address listings—from an old business, rental property, and jointly-owned home—to excessive moves, when the reviewer had only relocated three times in 30 years. The reviewer expresses concern that T-Mobile relies on such sloppy data handling for credit decisions.
Both reviews highlight serious operational issues: unreliable search, poor customer support, incomplete product content, and data accuracy problems. Neither reviewer found value sufficient to justify continued use.
★★★★★
Tuesday, December 17, 2019
“Unfortunately, I've had this product for 3 years and only…”
Unfortunately, I've had this product for 3 years and only because I was locked into a contract. I was hopeful when I signed up but I have regretted it ever since. It feels like oppression. Counting the days until I can break free! Lexis is not interested in cancelling my contract, they are happy collecting and offering subpar products that will ruin your day. Don't waste your money with this product. The search: Intermittent and does not give continuous results. The natural search engine is heavily lacking - you need to be a Boolean pro to pull up anything relevant and even then it feels like a shot in the dark. There are many times where we've called in to get help on the search and spent too much time with Representatives only to get nowhere. The poor reps even had trouble using it. I found myself having to go to the public law library to use Westlaw instead. Practice Advisor: The contracts provided in Practice Advisor are weak and not very relevant. LexisNexis gives limited access on a section basis. There are also a lot of contracts that are not even available. For example, I am subscribed to the business section, I would search for a Sales Agreement and would get results for partnership agreements and LLC operating from other states. Try typing in anything more complicated than that and your better off just writing the contract yourself. Courtlink: Courtlink is another battle. Very Inaccurate. It barely pulls cases when searching a litigants name. I would search for cases I knew existed and they would not populate unless I used the exact case number. Pulling complaints from federal and state dockets is hit and miss. Sometimes the load screen will run for half an hour with nothing. I would give up occasionally and go straight to pacer or state court websites to pull dockets and documents. I simply cannot rely on this product. Practice Guides: The Mathew Bender practice guide are hard to access and search and give limited guidance compared to Rutters. In conclusion, I find myself crossing my fingers when I login to LexisNexis hoping that maybe I'll find what I'm looking for. Save yourself a lot of time and headache, spend a few extra dollars and go with WestLaw or any other research tool.
★★★★★
Thursday, January 31, 2019
“If there was a way to write a negative star…”
If there was a way to write a negative star I would. Recently I change phone services to T-Mobile. They use Nexus Lexis to evaluate credit. I didn’t worry too much about it as I have outstanding credit.You can imagine my shock when I received a letter from T-Mobile saying that my Credit was lousy and there were certain things they wouldn’t do with me. I was shocked! Upon further investigation I found a Nexus Lexis used public records to determine my credit score according to them. They claim that the reason my score according to them was low was because I had moved to many times. That was a joke as as I’ve only moved three times in the last 30 years. When I looked at my own public records I saw addresses for an old business, a rental property, and a listing for a house I own with my former husband. They didn’t do a thorough investigation and passed it off as if they knew what they were talking about. That T-Mobile uses them is frightening - that anyone would use such a sloppy organization is truly depressing.
