SAI Global
★★★★★ 1.0 · 4 Reviews
What is SAI Global?
We have a history rich in the development of innovative business solutions, and today this tradition of innovation continues with industry-leading products and solutions in our core business areas of risk management software, standards aggregation, regulatory content, ethics and compliance learning, risk assessments, certification, testing and audits. SAI Global is a recognized leading provider of integrated risk management solutions, assurance, and property services. We help organizations protect their brands by proactively managing risk to achieve business excellence, growth, sustainability, and trust.
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SAI Global Reviews (4)
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★4
Review Summary
Generated using AI from real user reviews
SAI Global receives uniformly negative feedback across all four reviews, with users reporting significant problems in service delivery and communication.
The primary complaints centre on misleading sales practices and incomplete information. Review 2 describes being mis-sold on scope and certification requirements, with hidden costs emerging only after work was already underway—such as an unmentioned factory audit requirement that delayed the project by three months. Users also report serious communication failures: promised callbacks never materialise, emails go unanswered, and the US phone line is unresponsive. Review 1 flags concerns about retainer invoices for work not performed.
Beyond these core issues, users describe feeling abandoned once initial commitments are made. One reviewer notes auditors regularly arrive late without apparent concern for client scheduling constraints. The cumulative picture suggests operational dysfunction spanning sales, project management, and customer support, with no countervailing praise in any review to suggest these are isolated incidents rather than systemic problems.
★★★★★
Wednesday, September 13, 2023
“This company sends out retainer invoices which they have not…”
This company sends out retainer invoices which they have not done anything for. I won't use them again its dodgy they want money for nothing.
★★★★★
Thursday, August 16, 2018
“Horrific experience from start to finish. I was totally mis-sold…”
Horrific experience from start to finish. I was totally mis-sold and mis-led on what they would deliver and what certifications we needed to get. Their sales team promised the world then what we actually got ended up losing the business 10x more in delays than if we had just coughed up the cash and hired a competent company to do everything. Every time we completed the work they asked us to do for certification they turned round and said they'd forgotten to mention something else e.g. need for factory audit was not mentioned till we submitted final documentation they'd asked for, but nobody was available to do the audit for 3 months! This was after being assured on multiple occasions by their team that it would only take 2 days to complete certification once we gave them the correct paperwork. Could have booked it in at the start but they didn't event say we needed one. Getting any reply from their team has been completely exhausting. Would avoid at all costs - will never work with them again.
★★★★★
Monday, February 5, 2018
“I have tried on numerous occasions to have our scheduler…”
I have tried on numerous occasions to have our scheduler call me and discuss upcoming recertification. Emails promise someone will call me, but it doesn't happen. I called the Global US number and dialing "0" for the Operator gets you nowhere. They must not need the business.
★★★★★
Tuesday, March 7, 2017
“Auditors (in my experience) show up very late from scheduled…”
Auditors (in my experience) show up very late from scheduled time. With little regard for the fact that you have other business to tend to.
