PracticePal
★★★★★ 3.5 · 2 Reviews
What is PracticePal?
PracticePal has been delivering outstanding functionality and value for money since launch in 2006 and has remained at the forefront of technology since the beginning, constantly improving and evolving to stay up to date with the latest technology and hardware. Running in every browser on every platform, and now also in-app versions for all 3 mobile platforms, you are always connected to your patient and clinic data at all times. As simple or advanced as you require, we provide a turnkey solution for all your clinic needs, and with thousands of users worldwide and 12 years of experience, reliability, and 100% availability, we’re the one to trust.
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PracticePal Reviews (2)
- ★★★★★1
- ★★★★★0
- ★★★★★0
- ★★★★★1
- ★★★★★0
Review Summary
Generated using AI from real user reviews
PracticePal offers good value for money but has significant gaps in customer support and calendar reliability.
The positive reviewer praises the system's pricing and features, noting that the diary, online booking, and payment tools have improved noticeably. They highlight useful additions like group bookings and private view options at no extra cost. The company appears to be actively developing the platform.
However, the negative reviewer reports serious problems: unresponsive support (phone lines unmanned, emails and messages ignored) and a faulty diary system that either blocks availability incorrectly or allows bookings outside business hours. They suggest support responsiveness may depend on company size, implying smaller users get deprioritised.
The two reviews paint conflicting pictures. One user found the product valuable and the team responsive to development requests; the other couldn't get help when core features failed. Your experience may hinge on whether your support needs align with their priorities and whether the diary issues affect your use case.
★★★★★
Thursday, December 4, 2025
“They are ok until you need support. The phone number…”
They are ok until you need support. The phone number they supply isn't manned and your messages are never returned. Emails are also ignored My diary system isn't working correctly and showing incorrect information. Including showing me as not available for appointments or the other issue of sometimes allowing bookings 24 hours a day, when I am only open 9am-7pm Maybe if you are a large company, they may care
★★★★★
Friday, September 16, 2016
“A fantastic system. Extremely well priced for the functionality and…”
A fantastic system. Extremely well priced for the functionality and continuously growing. In the shor time I've been using the system, I've seen them add some massive changes to the diary system, online booking and the till - all very welcome changes as they've made my life a hell of a lot easier! Quick pay, group bookings and the private view are REALLY welcome additions with no additional cost passed onto me!
