ReviewPro

ReviewPro Reputation is a guest experience management software tailored for the hospitality industry and is part of the Shiji Group. It assists hotels in managing and enhancing their online reputation by aggregating and analyzing guest feedback from over 100 sources in 45 languages. The platform is utilized by more than 60,000 hotels across 150 countries, making it a trusted choice for top-ranked hotels worldwide. The services offered by ReviewPro include reputation management, customizable guest surveys, case management for feedback follow-up, and real-time guest communications. Additionally, it features AI-powered review management to automate responses, ensuring personalized interactions with guests. ReviewPro has partnered with notable hospitality brands like The Ascott Limited and Paradores, helping them improve guest satisfaction and overall service quality.