
SmarterU LMS
★★★★★ 4.8 · 22 Reviews
What is SmarterU LMS?
Need to deliver compliance or soft skills training for 500 - 10,000+ learners? SmarterU has what you need in an LMS - backed by our amazingly responsive Customer Care team for coaching, training, support. Dynamic learning plans, eCommerce, KnowledgeBase, Instructor-led training, Custom Reports, Course Builder, SCORM/xAPI compliant and more. We're committed to your corporate training success and want to be your partner in team or client training.
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SmarterU LMS Reviews (22)
- ★★★★★18
- ★★★★★3
- ★★★★★1
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
SmarterU earns consistent praise for responsive support and solid core features, but requires patience to master and may overwhelm smaller organizations.
The overwhelming majority of reviews highlight excellent customer service, with users repeatedly mentioning quick response times, knowledgeable support staff, and a responsive company culture. The platform itself gains credit for strong reporting and automation capabilities that reduce manual work, flexible course building across multiple formats, and useful features like learning plans and course templates. Users appreciate the speed of the system and the quality of design implementation.
The main friction points emerge during onboarding. Multiple reviewers note a steep learning curve, particularly around the permission and group management system, which takes significant time to understand. One user found the course builder non-responsive and cumbersome for content migration. A few technical issues surfaced, including at least one unresolved bug persisting for months. One reviewer explicitly cautioned that the platform's extensive feature set makes it overkill for small businesses or training teams—better suited to larger organizations managing hundreds of employees.
Early implementation support appears inconsistent; one user wished for more guidance on setup and structure during the onboarding phase. Once past the initial learning period, however, satisfaction levels are notably high, and users consistently become advocates for the system.
★★★★★
Saturday, July 6, 2019
“Pros: Easy to use and navigate. Able to get any…”
Pros: Easy to use and navigate. Able to get any report you need. Tech support is very helpful Cons: removing a course from someone's profile can be a little difficult Comments (Benefits): Great!
★★★★★
Friday, June 21, 2019
“Pros: Ability to build either a variety of medium's within…”
Pros: Ability to build either a variety of medium's within the LMS Cons: Not very intuitive - took a while to learn and master Currently a bug with a certain report and no resolution for approx 3 months now Comments (Benefits): Overall good LMS and easy to use now that I have been using awhile.
★★★★★
Thursday, June 20, 2019
“Pros: Speed, automation, reporting, Support desk Cons: Big learning curve.…”
Pros: Speed, automation, reporting, Support desk Cons: Big learning curve. The account permissions, group permissions, course permissions, take a lot of getting used to. Comments (Benefits): We have been able to reduce manual data entry of training dates by using the reporting features. We have also been able to group employees by location, job title, specialty, etc.
★★★★★
Thursday, January 18, 2018
“Pros: We haven't fully implemented, but it has features such…”
Pros: We haven't fully implemented, but it has features such as Libraries (knowledge base) and the ability to pull together Learning plans with both online, in-person and articles. Cons: I have not been extremely impressed with the support provided by the Implementation Manager. We have not yet implemented, but I wish there was a little more recommendations on setup and structure.
★★★★★
Friday, July 21, 2017
“Great customer support but the software is too much for…”
Great customer support but the software is too much for a small business Pros: Lots of features for building a course, supports multiple languages, provides seamless transition between different types and formats of materials, has a good quiz maker. Fantastic customer service and support Cons: At the time their course builder design was not responsive which was the biggest frustration. Also it did not allow just cutting and pasting... so it was time consuming to retype everything. I also found that their LMS is more than a small business needs. If you have hundreds of employees then yes, this may be the way to go to administer training for larger organizations... But there's too much functionality which only complicates life for a small business or a small training company as it requires a steep learning curve
★★★★★
Tuesday, September 6, 2016
“The SmarterU team have been very professional and helpful. I…”
The SmarterU team have been very professional and helpful. I can easily and happily verify their understanding of eLearning technology, pedagogical concepts, and overall team personality. I am pleased with the product they produced for us. I endorse the SmarterU team!
★★★★★
Tuesday, September 6, 2016
“I cannot tell you how pleased we are with the…”
I cannot tell you how pleased we are with the SmarterU system for our internal use. The learning plans are fantastic, and for the first time in a very long time we have a handle on our internal training and records! The automation of it all was more than I dreamed of. Additionally, the support team is great and, as a business, SmarterU is very responsive to customer's needs.
★★★★★
Saturday, August 6, 2016
“I've worked with other systems before and I've never come…”
I've worked with other systems before and I've never come across a system that is so focused on their customer and upon continual enhancements and development. Their graphic design team is great. Their support team is great. I can always count on SmarterU for a quick response and additional help when I need it. I highly recommend them!
★★★★★
Saturday, August 6, 2016
“Love Working With SmarterU Any time I talk to anyone…”
Love Working With SmarterU Any time I talk to anyone with SmarterU, I'm truly blown away by the positive attitude and willingness to help. I love working with you all.
★★★★★
Saturday, August 6, 2016
“Super Happy With the Course Templates We absolutely love the…”
Super Happy With the Course Templates We absolutely love the course templates! Our team were super happy to see their colors and brand implemented throughout. Thank you to SmarterU's design team for the effort!
