Zego
★★★★★ 1.0 · 1 Review
What is Zego?
Zego (Powered by PayLease) is a property technology company that frees management companies and community associations to go above and beyond for their residents. Zego’s mobile-first engagement platform for the residential real estate industry unifies the most critical resident touch-points into one app. From payments and utilities, to communications and smart devices, everything is seamlessly integrated into your back-end system. Zego delivers portfolio-wide efficiency, higher NOI, and more engaged residents. Since its inception in 2003, Zego has grown from a payments provider to a comprehensive resident engagement platform. With more than 250 employees, Zego serves 6,000 residential real estate companies and over 12 million units nationwide. Zego is backed by Vista Equity Partners, a leading technology investment firm focused on enterprise software, data, and technology-enabled businesses.
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Zego Reviews (1)
- ★★★★★0
- ★★★★★0
- ★★★★★0
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- ★★★★★1
Review Summary
Generated using AI from real user reviews
Zego's customer service failed catastrophically for this user, with unresolved billing issues and repeated runaround across multiple contact attempts. The customer ordered an insurance policy online, realised a mistake, and called to set up a replacement. Staff assured them the original policy would be cancelled, but a month later two direct debits were charged. Over the next two weeks, the customer spent hours on hold across five calls to Zego and calls to their payment processor, Premium Credit Ltd, only to receive conflicting information about whether cancellation had actually occurred on either end. Neither company took ownership of the problem.
The situation deteriorated further when additional charges appeared. Another hour-long call allegedly resulted in a promise of a callback "asap"—a promise unfulfilled after two weeks. The customer was ultimately told their policy had been cancelled, but only because they hadn't signed a credit agreement with the payment processor, a detail no one had clarified during the original cancellation attempts. Throughout, the user encountered long hold times, circular blame-shifting between Zego and its payment partner, and staff who offered callbacks instead of immediate resolution. This review suggests serious gaps in process clarity, internal coordination, and follow-through on customer commitments.
★★★★★
Monday, June 17, 2024
“Absolutely joke of a company. Ordered insurance online, then realised…”
Absolutely joke of a company. Ordered insurance online, then realised I'd done it wrong, so rang up to set up another policy. The lady on the phone said the old one needed to be cancelled before setting up the new one (great... Or so I thought) A month later, I have 2 direct debits taken out of my account. One for the old one (that I was assured was cancelled, and the new one) I called Zego 5 times to sort out, and was on the phone for over 2 hours trying to speak to somebody to help me. When I eventually spoke to someone, they told me i need to ring Premium Credit Ltd as it was down to them. After another long conversation with PCL, I was told it was cancelled, and I needed to speak with Zego, as they hadn't cancelled it their end. So I spent another lifetime on hold, to confirm this with Zego, only to be told somebody will ring me. That was 2 weeks ago, I'm still waiting for the call 2 weeks later, I have more money come out of my account, so I ring Zego to find out what's going on. Spend another hour on hold, only to be told my policy has been cancelled, due to me not signing a credit agreement with Premium Credit Ltd. Again, I was told somebody would call me back asap, as I was at work, and now had no insurance. After ANOTHER call to Premium Credit Ltd, they tell me I have in fact signed the credit agreement, and they're unsure why my insurance was cancelled. ANOTHER hour long phone call with Zego to try and sort it out, only to be told I will get a call back as soon as possible Guess what? Still no call back, still not sorted, and I have spent over £300 to be insured for 2 months and now have to have a day off work to try and sort out, as I'm uninsured. Not very good for a company who offer work vehicle insurance, is it? Not sure what's going on at this place, but it's definitely a bit shady. I'll be emailing the insurance ombudsman today, and hopefully get to the bottom of all this dodgy behaviour. -10/10.
