Brooke Halverson
Customer Support Manager · 1-10
1 review written · 4.0 average
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Reviews by Brooke Halverson
★★★★★
Two years in and the reporting dashboard is still the thing I open first every morning. Ticket volume by channel, response times, resolution rates, all laid out without me having to dig. For a small support operation running lean, that visibility is genuinely useful.
My one real gripe: custom report building is clunky. Dragging filters around to get exactly the view I want takes longer than it should. Everything else, the SLA tracking, the automation rules, holds up well day to day.
