Freshdesk

Freshdesk

Serchen Index

90.00
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What is Freshdesk?

Freshworks' cloud-based customer support software, Freshdesk, makes customer happiness refreshingly easy. With powerful features, an easy to use interface, and a freemium pricing model, Freshdesk enables companies of all sizes to provide a seamless multi-channel support experience across email, phone, web, chat, forums, social media, and mobile apps. Freshdesk’s capabilities include robust ticketing, SLA management, smart automations, intelligent reporting, and game mechanics to motivate agents.

Freshdesk is part of the Freshworks product family, whose products include Freshservice IT Service Management Software, Freshsales CRM Software etc. – with more than 150000+ customers worldwide, including Hugo Boss, Toshiba, Cisco, Honda, The Atlantic and QuizUp.

Freshdesk Key Features

Email Ticketing

Self Service Portal

Complaint Monitoring

Live Chat

Surveys & Feedback

Inbox / Queue Management

Customer Experience Management

Knowledge Base

Automatic email notifications

Merge tickets

What is Freshdesk?


Countries Freshdesk Services Available In

The Freshdesk products are available in all countries around the globe. We also provide service in some of the local languages like Dutch, German, French, Spanish, Brazilian- Portuguese, etc.


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Freshdesk Reviews

5.0

Excellent!

5 Reviews

Last reviewed on
28 September 2022

What do you think?

Help other software buyers make informed decisions.

Tuesday, September 27, 2022

FreshDesk is easy to set up and get started. It has the quickest go-to-market deployment, even when considering novice users. The integrations with third-party platforms are seamless. Even on the Sprout (basic and free) plan, there aren't many restrictions. Free email support and integration with automatic ticket creation allow easy access and reporting for running a user helpdesk. The ability to reply via email directly greatly increases efficiency and response time. The export function allows further classification and advanced reporting with custom filters for better data representation. The help documentation is very detailed yet easy to understand and implement. The support is always reachable and offers excellent resolution in a quick turnaround time.

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Friday, September 16, 2022

In our Org, we generally use it as a ticketer tool to get tickets from clients and post responses against it and the best things I found are you can track who is peaking to your conversation in the whole organisation in a live manner and also who is putting a note of reverting against the conversation. Also, you will get an email once you or someone updated the content which will keep you updated about all the matter.

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Thursday, August 25, 2022

I needed to integrate Freshdesk with some other tools we have. The APIs available are robust and well documented. Everything worked without a hitch! The automation engine in Freshdesk is super easy to work with and powerful. Zendesk is the only competitor I had used previously, and when comparing Freshdesk to Zendesk, I was satisfied with the parity.

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Thursday, February 13, 2014

Powerful support product and easy to integrate. Provides a seamless experience and total integration with social media which is an absolute must if your business is serious about connecting with it's user base. These guys are professional and they know the game, trust them with your help desk needs.

1 of 2 people found this review helpful.
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Tuesday, April 24, 2012

For our growing startup, Freshdesk was perfect for our customer support needs. It's user friendly, easy to get started, and solved our customer support issues. Freshdesk makes it easy to get customer requests to the right members of our team.

4 of 4 people found this review helpful.
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