Liam Forsythe

Independent IT Support Consultant · 1-10

1 review written · 4.0 average

Liam Forsythe's favourite software

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Freshdesk· Apr 28, 2026
★★★★★
The free tier is what pulled me in years ago, and honestly it's still one of the most generous entry points I've seen in this category. Running solo, I don't need fifty seats, so Freshdesk's per-agent pricing works in my favor. The ticketing, automations, and SLA tools punch well above what you'd expect at this price point.
That said, some features I actually use day-to-day sit behind higher plan tiers, which means the bill crept up on me gradually. Worth it overall, but go in with your eyes open on what's locked away.