Service Desk Software
When support requests come in from everywhere—email, chat, phone, social media—your team spends half its time hunting for context instead of solving problems. Service desk software brings every incoming request into one workspace, strips away the channel noise, and lets you assign, prioritize, and track each issue until it's actually resolved. You get visibility into response times and resolution rates, so you know which tickets are aging and which customers have been waiting too long. Technicians spend less time context-switching and more time fixing. Managers see bottlenecks before they become crises. The result is faster resolutions, fewer duplicate efforts, and customers who aren't repeating themselves across different support channels. If you are after something more specific, have a look at our Help Desk Software, Ticket Support Software, or Remote Support Software categories.
Replace traditional ticketing with the only service desk that’s built from the ground up with a native Slack experience and end-to-end machine learning. Learn more about atSpoke.
Halo Service Desk is a single, all-inclusive service desk solution. It won't just standardise your processes, it will also deliver valuable analytics, so you can match your service delivery to the true needs of your business, present and future. Founded in 1994, Halo Service… Learn more about Halo Service Desk.
AzureDesk Inc is a company based out of United States. Learn more about AzureDesk.
Halp is a conversational ticketing solution for IT support teams to assign, prioritize, and answer requests from Slack in a message-based interface. In addition, Halp’s web app allows teams to manage ticketing data, build custom forms, automated redundant tickets, and track… Learn more about Halp.
InvGate is a leading provider of Service and IT Asset Management Solutions for innovative organizations. Their software solutions are designed to help businesses streamline their operations, improve efficiency, and enhance their overall IT management capabilities. Here's an… Learn more about InvGate.
SysAid uses service automation to make IT work smarter, not harder. With a help desk that practically manages itself, millions of users around the world enjoy faster service, lighter workloads, and a way smoother service experience. It makes every aspect of ITSM so breezy and… Learn more about SysAid Technologies Ltd..
UPbook is a Front Desk Management Software for Veterinary Practices, which revolutionizes the way you manage your appointments. It is an all-in-one front desk and receptionist software for veterinary practices that turn phone calls into appointments. UPbook’s ultimate goal is… Learn more about UPbook.
Matrix42 is a software company based in Frankfurt am Main, Germany, founded in 1992. The company specializes in digitalization and automation solutions aimed at easing the workload of IT and HR departments. With a strong presence in the European market, Matrix42 focuses on… Learn more about Efecte.
Fixably is a Helsinki-based SaaS company founded in 2015, specializing in service management software for electronics repair and refurbishment businesses. The company is committed to supporting the circular economy and has raised 11.9 million in funding, including a 10 million… Learn more about Fixably.
Siit is a modern internal service management platform founded in 2021. The company specializes in streamlining IT and operational workflows through AI-driven automation and integration with collaboration tools like Slack and Microsoft Teams. Siit focuses on simplifying internal… Learn more about Siit.
SOL platform provides services for sign language translation and tifflocommentation (for the blind and deaf) in Russia, Kazakhstan and Uzbekistan. The system is a multi-layer video servicedesks. First level are the services with the robots, volunteers, relatives are at the top… Learn more about SOL - smart translations.
Wolken Software is a B2B SaaS company that specializes in AI-driven workflow automation for digital transformation. Founded in 2011, the company is dedicated to providing low-code solutions for enterprise service management and customer support. Wolken operates on a 3S… Learn more about Wolken Service Desk Software.