Unity Calloway
Support Operations Coordinator · 11-50
1 review written · 5.0 average
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Reviews by Unity Calloway
★★★★★
Non-profits don't have budget to burn, so every software dollar gets scrutinized hard. Freshdesk's freemium tier let my team prove the value internally before we spent a cent, and when we did upgrade, the per-agent pricing made sense at our scale. Nothing padded, nothing buried in the fine print.
About a year in now and I keep coming back to how fair the cost feels. Ticketing, SLA tracking, automations, all included without nickel-and-diming us for every feature. For an organization counting every dollar, that matters enormously.
