HaloITSM
★★★★★ 4.8 · 18 Reviews
What is HaloITSM?
HaloITSM provides ITIL aligned help desk software that can be installed on premise or in the cloud. With over 25 years of experience, HaloITSM has been developed to offer a feature rich application whilst maintaining a simple to use interface. Features include: Incident Management, Problem Management, Change Management, Asset Management, Service Catalogue, Telephony Integration and more. Five Key Differentiators: 1. Software tailored to the user's business (Customizable) 2. Value (All-Inclusive Service Desk Solution) 3. Suitable for organisations of all sizes and from any industry 4. Customer centric 5. Seamless migration process Free Trial Available - https://haloitsm.com/trial/signup?utm_medium=&utm_source=serchen&utm_campaign=haloitsm-serchen-comparison-website Contact us for a Demo - https://haloitsm.com/demo/?utm_medium=&utm_source=serchen&utm_campaign=haloitsm-serchen-comparison-website
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HaloITSM Reviews (18)
- ★★★★★14
- ★★★★★4
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
HaloITSM receives overwhelming praise across all 18 reviews, with 16 five-star ratings and no criticism of core functionality. Users consistently highlight excellent support, ease of customization, and clean interface design as standout strengths. The software handles ticketing across multiple departments—IT, HR, facilities, payroll—without requiring separate systems, and integrates well with tools like SCCM and 3CX. Reporting is frequently mentioned as straightforward and time-saving compared to predecessors.
The only softness in the feedback comes from four reviews rated four stars rather than five, though these still describe the product positively and note it meets their needs well. No reviewer mentions significant drawbacks, performance issues, or unmet requirements. Several users emphasize the responsive support team and willingness to develop custom integrations when needed. Cost is praised relative to competitors, and the web interface is described consistently as intuitive and fast. Long-term users (some with 4–6 years of tenure) report the product continues to evolve with regular feature additions.
★★★★★
Wednesday, June 17, 2020
“"Best Service Desk Software" Comments: We are using HaloITSM for…”
"Best Service Desk Software" Comments: We are using HaloITSM for ticketing across multiple teams, not just IT. We have HR, Payroll, Workforce Management, Product Support, and Employee Experience teams all fielding requests from HaloITSM. Pros: Halo is the first service desk/ticketing software that I've used in my almost 20 year IT career that I can honestly say I LOVE. Implementation was the smoothest I've ever seen. Our rep is fantastic and responsive to any of our needs. I love how easy things are to customize. Things like adding an action button, a new ticket type, or a workflow are super easy. I use it everyday and I've recommended it to other IT contacts who I know are struggling with other IT ticketing solutions. Hands down the best!
★★★★★
Thursday, December 12, 2019
“"Feature Rich and a Great User experience" Comments: Excellent Service…”
"Feature Rich and a Great User experience" Comments: Excellent Service with an Excellent Product. Their customer service is very good with someone always happy to help as soon as you call in. Pros: It has such a vast selection of features, Almost every aspect of customisable and the Web Interface is excellent.
★★★★★
Tuesday, October 15, 2019
“"Innovative Helpdesk Software." resolving, reducing and solving problems encountered daily.…”
"Innovative Helpdesk Software." resolving, reducing and solving problems encountered daily. and finding long lasting solutions to some of the company's frequent IT & Maintenance issues. The software is easy to use , and accessible to you anywhere at any giving time of the day. The IT & Facility Team are happy with the method at which ticket are been resolved, assigned, reassigned and triage to each and every member of each team.
★★★★★
Tuesday, October 15, 2019
“"Slick web application with excellent support" We replaced our previous…”
"Slick web application with excellent support" We replaced our previous outdated ticket management system, like for like, as well as getting some much needed added features. Such as automated SLA tracking and assignment, as well as automated report generation and distribution. It's saved us countless hours of administration work in the reporting process. HaloITSM is a slick, modern and powerful ticket management system, unlike the vast majority of its competitors it has a very clean interface, which in turn is customization. It's the fastest ticketing software I've ever used, at least in the cloud based environment. Customisation was a breeze thanks to the very knowledgeable and helpful consultants who were sent to our offices for the initial configuration of the system, they gave great advice and made understanding how the configuration sat together a breeze.
★★★★★
Wednesday, June 12, 2019
“"Best Help desk software to-date!" Fantastic!!! Web-based. 3CX phone integration,…”
"Best Help desk software to-date!" Fantastic!!! Web-based. 3CX phone integration, SCCM integration for Asset tracking. Very customisable and new features being added regularly. A nice dashboard that shows help desk stats. A LOT cheaper than competitors for a far superior product.
★★★★★
Tuesday, June 11, 2019
“"Cost effective IT Service Management Software" Great experience overall, from…”
"Cost effective IT Service Management Software" Great experience overall, from initial configuration of our specific requirements, ease of use, through to fast and friendly support. Having worked in IT for many years, HaloITSM is by far the best Service Management tool I have worked with and the support team are always happy to help and quick to respond to any queries. Automatically logs tickets direct from email. All contact with the customer can be done direct from the ticket meaning there's a full audit trail throughout the life cycle of the ticket. Easy to allocate and re-allocate tickets to different teams and staff. Great reporting functionality.
★★★★★
Friday, March 29, 2019
“"The single best service desk on the market. Period." Great…”
"The single best service desk on the market. Period." Great service desk, great price and a super team! What more could you want? Where do I start? We used to have several systems handling the different parts of the business, with HaloITSM we were able to bring that all under one system and save money in the process. The system is powerful, easy and incredibly customisable! We went through a evaluation process with a good number of servicedesks, and we simply stopped when we reached HaloITSM as it was by far and away the best available. It's totally changed the way we work, HaloITSM is probably the best-kept secret in the ITSM world. I literally couldn't recommend it more...
★★★★★
Monday, March 4, 2019
“We moved away from another ticket management system which had…”
We moved away from another ticket management system which had too many features for our needs, and was more designed for CRM. For the cost we find HaloITSM to be very productive for our business. The best thing is the ease of reporting, getting the data back out in easy to read formats. The previous system we using for this was extremely complex. Their support engineers are extremely efficient and professional, nothing is ever too much hassle.
★★★★★
Tuesday, January 29, 2019
“"A great helpdesk ticketing and tracking system" On the few…”
"A great helpdesk ticketing and tracking system" On the few occasions we have had to request technical support at HaloITSM, they have always been very responsive and helpful. Keeping track of hours used on contracts is simple and allows us to easily and accurately bill our customers. We have been using HaloITSM for two years now and have been extremely pleased with its performance and reliability over this time. It is very easy to use with a very user friendly interface that is adaptable to suit our needs. The reporting function is also simple to use and you can create your own bespoke reports.
★★★★★
Friday, January 25, 2019
“"HaloITSM where have you been all my life?" The staff…”
"HaloITSM where have you been all my life?" The staff of HaloITSM listen to you and tailor their approach to your business on an individual and customised method appropriate to your needs and expectations. The HaloITSM team are incredibly versed in their product and any support assistance if needed is delivered incredibly efficiently and with minimal disruption to service if any. I can not recommend this product highly enough - so much so that I have now implemented this in two different organisations. I can not rate this product highly enough; the software has come on leaps and bounds since I first started using it and arguably the most noticeable improvement is the optional to use swish web interface which is easy on the eye, performs quickly and is fully customisable to your brand, colour schemes etc. The simplicity of the application is also incredible and actually improves the user and admin experience tenfold.
