Wednesday, June 17, 2020 #85252 Wendy D "Best Service Desk Software" Comments: We are using HaloITSM for ticketing across multiple teams, not just IT. We have HR, Payroll, Workforce Management, Product Support, and Employee Experience teams all fielding requests from HaloITSM. Pros: Halo is the first service desk/ticketing software that I've used in my almost 20 year IT career that I can honestly say I LOVE. Implementation was the smoothest I've ever seen. Our rep is fantastic and responsive to any of our needs. I love how easy things are to customize. Things like adding an action button, a new ticket type, or a workflow are super easy. I use it everyday and I've recommended it to other IT contacts who I know are struggling with other IT ticketing solutions. Hands down the best! Did you find this review helpful?
Thursday, December 12, 2019 #85251 Owen W "Feature Rich and a Great User experience" Comments: Excellent Service with an Excellent Product. Their customer service is very good with someone always happy to help as soon as you call in. Pros: It has such a vast selection of features, Almost every aspect of customisable and the Web Interface is excellent. Did you find this review helpful?
Tuesday, October 15, 2019 #85266 Oluwafemi M "Innovative Helpdesk Software." resolving, reducing and solving problems encountered daily. and finding long lasting solutions to some of the company's frequent IT & Maintenance issues. The software is easy to use , and accessible to you anywhere at any giving time of the day. The IT & Facility Team are happy with the method at which ticket are been resolved, assigned, reassigned and triage to each and every member of each team. Did you find this review helpful?
Tuesday, October 15, 2019 #85254 Jacob W "Slick web application with excellent support" We replaced our previous outdated ticket management system, like for like, as well as getting some much needed added features. Such as automated SLA tracking and assignment, as well as automated report generation and distribution. It's saved us countless hours of administration work in the reporting process. HaloITSM is a slick, modern and powerful ticket management system, unlike the vast majority of its competitors it has a very clean interface, which in turn is customization. It's the fastest ticketing software I've ever used, at least in the cloud based environment. Customisation was a breeze thanks to the very knowledgeable and helpful consultants who were sent to our offices for the initial configuration of the system, they gave great advice and made understanding how the configuration sat together a breeze. Did you find this review helpful?
Wednesday, June 12, 2019 #85256 Max M "Best Help desk software to-date!" Fantastic!!! Web-based. 3CX phone integration, SCCM integration for Asset tracking. Very customisable and new features being added regularly. A nice dashboard that shows help desk stats. A LOT cheaper than competitors for a far superior product. Did you find this review helpful?
Tuesday, June 11, 2019 #85261 Jayne K "Cost effective IT Service Management Software" Great experience overall, from initial configuration of our specific requirements, ease of use, through to fast and friendly support. Having worked in IT for many years, HaloITSM is by far the best Service Management tool I have worked with and the support team are always happy to help and quick to respond to any queries. Automatically logs tickets direct from email. All contact with the customer can be done direct from the ticket meaning there's a full audit trail throughout the life cycle of the ticket. Easy to allocate and re-allocate tickets to different teams and staff. Great reporting functionality. Did you find this review helpful?
Friday, March 29, 2019 #85262 Shayne C "The single best service desk on the market. Period." Great service desk, great price and a super team! What more could you want? Where do I start? We used to have several systems handling the different parts of the business, with HaloITSM we were able to bring that all under one system and save money in the process. The system is powerful, easy and incredibly customisable! We went through a evaluation process with a good number of servicedesks, and we simply stopped when we reached HaloITSM as it was by far and away the best available. It's totally changed the way we work, HaloITSM is probably the best-kept secret in the ITSM world. I literally couldn't recommend it more... Did you find this review helpful?
Monday, March 4, 2019 #85265 Pamela O We moved away from another ticket management system which had too many features for our needs, and was more designed for CRM. For the cost we find HaloITSM to be very productive for our business. The best thing is the ease of reporting, getting the data back out in easy to read formats. The previous system we using for this was extremely complex. Their support engineers are extremely efficient and professional, nothing is ever too much hassle. Did you find this review helpful?
Tuesday, January 29, 2019 #85257 John S "A great helpdesk ticketing and tracking system" On the few occasions we have had to request technical support at HaloITSM, they have always been very responsive and helpful. Keeping track of hours used on contracts is simple and allows us to easily and accurately bill our customers. We have been using HaloITSM for two years now and have been extremely pleased with its performance and reliability over this time. It is very easy to use with a very user friendly interface that is adaptable to suit our needs. The reporting function is also simple to use and you can create your own bespoke reports. Did you find this review helpful?
Friday, January 25, 2019 #85255 Mark R "HaloITSM where have you been all my life?" The staff of HaloITSM listen to you and tailor their approach to your business on an individual and customised method appropriate to your needs and expectations. The HaloITSM team are incredibly versed in their product and any support assistance if needed is delivered incredibly efficiently and with minimal disruption to service if any. I can not recommend this product highly enough - so much so that I have now implemented this in two different organisations. I can not rate this product highly enough; the software has come on leaps and bounds since I first started using it and arguably the most noticeable improvement is the optional to use swish web interface which is easy on the eye, performs quickly and is fully customisable to your brand, colour schemes etc. The simplicity of the application is also incredible and actually improves the user and admin experience tenfold. Did you find this review helpful?