Fletcher Drummond
Development and Donor Relations Manager · 11-50
1 review written · 5.0 average
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Reviews by Fletcher Drummond
★★★★★
Reporting. That's what made me a convert. About a year into using Salesforce for our nonprofit's donor management, I keep coming back to the custom report builder as the single feature that changed how I present to the board. I can slice our donor data by gift size, campaign source, recency, and engagement history all in one view, then export a clean visual without touching a spreadsheet. Before this, that work took me half a day every quarter. Now it's twenty minutes on a Tuesday morning and I'm done.
The learning curve at setup was real. I won't pretend otherwise. Their NPSP (Nonprofit Success Pack) configuration requires patience, and I leaned heavily on their Trailhead learning modules to get comfortable. But the depth of what you can build once you're through that initial wall is genuinely impressive for an organization our size. Customer service response times could be sharper, but the product itself earns every penny of the subscription for us.
