Nigel Ashworth
Enterprise Account Executive · 1001+
1 review written · 3.0 average
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Reviews by Nigel Ashworth
★★★★★
About ten weeks into a full enterprise rollout, and the integrations picture is genuinely the thing I keep coming back to. Salesforce's native connectors for Slack and Microsoft Teams worked out of the box, which was a relief given how many people on my sales floor live inside those tools. Pulling activity data from LinkedIn Sales Navigator into contact records also saved my team real legwork. When the integrations behave, they behave well, and that matters in a rollout of this scale.
The complications start when you move beyond the tidy first-party stack. Connecting our legacy finance system required a third-party middleware tool, hours with a Salesforce consultant, and a lot of back-and-forth with their support line that felt more like getting transferred around than actually getting help. The AppExchange is enormous, which sounds like a benefit until you're spending two days evaluating which of six competing connectors is actually maintained and enterprise-ready. Customer service during that stretch was patchy at best.
So where does that leave things? The platform can clearly do the integration work we need. The potential is there. But the effort to unlock it for anything non-standard is higher than our pre-sale conversations suggested, and at this price point that stings a little. If your org runs mostly on Salesforce's own ecosystem, you'll probably have a smoother ride. If you're stitching together a mixed stack the way we are, budget more time and consultant fees than you planned.
