Odysseas Papadimitriou
Customer Support Lead · 11-50
1 review written · 4.0 average
Odysseas Papadimitriou's favourite software
No favourites yet.
Reviews by Odysseas Papadimitriou
★★★★★
Remote-first from day one, my whole support workflow lives on my phone half the time. Freshdesk's mobile app is genuinely good for this. I can triage tickets on the train, reply to urgent escalations from a coffee shop, and the notifications actually behave the way I want them to. Two years in, that reliability still matters to me.
The one gripe: reassigning tickets to teammates while on mobile feels clunky, a couple extra taps more than it should be. Not a dealbreaker, but worth knowing if your team is as distributed as mine.
