Judah P
1 review written · 1.0 average
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Reviews by Judah P
★★★★★
I am stuck between a rock and hard place with this crap company. They have done such a good job at becoming the #1 platform that you can basically only find integration to salesforce and no other CRM's. If I had another suitable option with the same ease of use and the same volume of integrations to 3rd party apps, I would have switched a LONG time ago. I have 16 years of experience using and implementing salesforce and I do enjoy the ease of use of the platform. What I don't enjoy is the completely unresponsive customer service skills and a general lack of ownership for any issues with the system. This could be billing, functionality, sales, etc. The response is either non-existent or extremely slow (and I'm not talking 24 hours... I'm talking 2 weeks!) Their salespeople are totally unknowledgeable about their own products and current promotions and the management of their sales staff is the worst I've ever experienced (I've been in sales at Fortune 100 companies for 16+ years).
