Kristie
1 review written · 1.0 average
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Reviews by Kristie
★★★★★
In one word: embarrassing. I heard great things about this platform, so I gave it a try. After publishing my very first campaign I was greeted with an error about my audience. The same audience entered worked perfectly when being used on Facebook and other platforms. Instead of apologizing for the issue, offering a compensation or at least extending my trial, they answered: "Upon checking the campaign setup I can see the audience should be big enough to publish with no issues so I have escalated this case to the Tier 2 Specialist to investigate further. Our team will get back to you once an update is available." It's now been almost two weeks and I still didn't hear a word from their "Tier 2 Specialist". Most shockingly, they didn't even answer to my follow-ups and other support requests. Luckily we didn't spend a dime for this broken platform and outrageous customer service.
