Jim
1 review written · 1.0 average
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Reviews by Jim
★★★★★
At first everything seemed good, they have a product we wanted to use. We wanted to add about 150 users, so we would be a big account and assumed customer service would be stellar. We couldn’t have been more wrong. From the sales staff to technical support, they were horrible, demanding, and condescending. Our service rep Bill acted more like a used car salesman than a professional. What Lisa from DeleGate’s review said was correct, your feel like they are doing you a favor. If you don’t respond to a voice mail, or don’t reply to an email within a couple of days, you’ll get scolded and patronized. I think they forget they need the customers more than customers need them. Unfortunately we’re still looking for a similar service, any recommendations? This is a classic non-customer focused company!
