What is TrackVia?
We’re code-optional, meaning you can create apps with clicks or add your own code. Then, integrate your apps with drag-and-drop ease into any of your existing systems thanks to our robust APIs.
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TrackVia Reviews (31)
- ★★★★★18
- ★★★★★8
- ★★★★★0
- ★★★★★1
- ★★★★★4
Review Summary
Generated using AI from real user reviews
TrackVia is easy to use and well-suited for small businesses tracking sales and workflows, but billing practices and customer service are serious problems for some customers. Most reviews highlight the intuitive interface and drag-and-drop customization, which let non-technical users get up and running quickly. The cloud features and ability to import existing data are also frequently praised. However, a small but vocal group reports sudden price increases without clear notice—with one customer seeing their bill jump from $14.95 to $105.95 monthly after two years—and uniformly describe poor customer service. These customers report unresponsive support, condescending treatment, and refusals to reverse charges or provide refunds. One experienced significant delays in system performance and promised upgrades that didn't materialize. For price-sensitive or large-account customers, the billing transparency and service reputation appear to be genuine risks worth investigating directly before committing.
★★★★★
Friday, May 15, 2015
“Beware after more than two years of having a subscription…”
Beware after more than two years of having a subscription to track via and paying $14.95 a month on my credit card they suddenly started billed me $105.95. I discover the increase after two months and they said it was in the terms. We hardly ever used the system was just a stand by place to hold some data then after two years suddenly I am paying 7 times has much. They send no notice, no warning just sneaky billing practice. I would not recommend or trust this company at all. I spoke to the rep and no help no refund they lost a long time customer.
★★★★★
Tuesday, March 17, 2015
“Would give 0 stars if possible, because 1 start is…”
Would give 0 stars if possible, because 1 start is automatically given. Very bad customer service, no ethics. I would not recommended this company to anyone. They automatically increase and withdraw fees from customers account with out any notification at all. When the customer enquires about it, they refuse to give a refund. Please save yourself aggregation and money by NOT using this company. Not quick to respond to questions.
★★★★★
Monday, November 24, 2014
“At first everything seemed good, they have a product we…”
At first everything seemed good, they have a product we wanted to use. We wanted to add about 150 users, so we would be a big account and assumed customer service would be stellar. We couldn’t have been more wrong. From the sales staff to technical support, they were horrible, demanding, and condescending. Our service rep Bill acted more like a used car salesman than a professional. What Lisa from DeleGate’s review said was correct, your feel like they are doing you a favor. If you don’t respond to a voice mail, or don’t reply to an email within a couple of days, you’ll get scolded and patronized. I think they forget they need the customers more than customers need them. Unfortunately we’re still looking for a similar service, any recommendations? This is a classic non-customer focused company!
★★★★★
Tuesday, June 24, 2014
DeleGate“In the initial stages of going to TrackVia we incurred…”
In the initial stages of going to TrackVia we incurred problems with a rather rude, none customer focused, insensitive 'boy' whom couldn't understand that the person he was dealing with in our company (the Director) had unfortunately had to take time off work due to family commitments and couldn't take their calls. In fact the exact words were 'if you cannot make a future call, it is imperative that you let us know ahead of time. We have many other customer appointments scheduled throughout the day, and a no show throws our schedule off....' We had hoped after reading reviews to go ahead with TrackVia and get a good working relationship with them as we have many customers who will in time be requiring their services/system.
★★★★★
Tuesday, June 4, 2013
McGraw Law Firm“We have been using this site for the last 2…”
We have been using this site for the last 2 years. It was a 5 star until a few months ago when the response time dropped to 45 seconds to save or navigate. The company has promised system upgrades for the last month & nothing has helped.
★★★★★
Tuesday, May 28, 2013
CISCO Lab.“I absolutely loved TrackVia, because it provided me best experience…”
I absolutely loved TrackVia, because it provided me best experience ever. My website and my problem were both solved and I enjoy a great success now because of it. Thanks!
★★★★★
Tuesday, May 28, 2013
“TrackVia was exceptionally easy to use! I'm horrible with technology,…”
TrackVia was exceptionally easy to use! I'm horrible with technology, however, I had absolutely no issues using it. It does exactly what it says it'll do. This product does not fall short by any means. It's pretty much perfect.
★★★★★
Friday, April 12, 2013
“You have nothing to lose, try it you'll absolutely love…”
You have nothing to lose, try it you'll absolutely love it. Trackvia is an easy intuitive program for your computer.
★★★★★
Tuesday, April 9, 2013
“This product has been great for my computer. I love…”
This product has been great for my computer. I love it!
★★★★★
Monday, April 8, 2013
Shea Butter and Beyond“Great company that offers great products and works great for…”
Great company that offers great products and works great for small businesses. Customer service is great and would recommend them to other businesses!
