Paul
1 review written · 5.0 average
Paul's favourite software
No favourites yet.
Reviews by Paul
★★★★★
Been with Merlin now for what seems for ever ( are so good we cannot remember what it would be like without them ) ;-) but at least 3 years now and they keep getting better ;-) . Always ahead of the game tech wise and as a lifetime Geek I really appreciate this. But from a vet practice perspective the most important thing is SERVICE!! 3 days ago suddenly our whole network went down, including VOIP phones!! Can you imagine how popular I was as IT Support!! After trying all other avenues to diagnose the issue I had Andy from Merlin on the phone for 1 hour as we went over everything ( a lot nothing really to do with Merlin ) and we found a Network Loop involving one of our bits of hardware, that was not picked up on any of the normal diagnostic software we used. Removed one cable and whole Network back to normal!! Awesome support speaking to real people on the phone 24/7 very rare now a days. Well done Merlin and thank you. Cannot recommend too highly.
