Rachel
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Reviews by Rachel
★★★★★
Like waiting on unnecessarily long 10-20min phone holds to speak to a rep? 2 business day turnarounds on urgent emails sound like the customer service that you crave?! WELCOME TO iSOLVED.... The least competent payroll provider guaranteed to miss your tax filings and earn you penalties! I echo the sentiments that NO ONE knows what they're doing in this organization! The chain of communication is incredibly confusing.... I'd reach out to the team that I _thought_ I should contact, they would refer me to another team, then when I reached out to the "recommended" team, I received attitude and a rude reply of "I don't know why they would have referred you to me." Well, clearly, neither do I, but sadly, this situation was not an exception. I was finally transferred to the "superstar team" that was going to help resolve my issues and provide me with acceptable service but have proven just as slow on replies. Oh, and BTW... the software doesn't interface with Macs well, a little detail that's not revealed in advance. Oh, and the software has all sorts of other fun glitches... Download the "same" file in .pdf and .cvs form and guess what? The numbers don't MATCH (but if you'd like to contact them, please expect at least 3 days for a reply)!! Oh, and the kicker is that my payroll processing costs have actually gone up.
