Gretchen Malone
1 review written · 4.0 average
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Reviews by Gretchen Malone
★★★★★
Easy to learn, easy to use and customer service is great. Patient scheduling is seamless. Entering patient encounters is very user friendly and easy. Sending claims to insurance is quick and easy; claims rarely get rejected. Apollo keeps on top of new rules regarding sending claims so that I don't have to. Customer service returns calls/emails within 12-24 hours or less. It would be very beneficial if there were a specific method for posting refunds to patients and insurance companies. Posting insurance EOB's can be time consuming. My overall experience with Apollo has been positive. Randy goes above and beyond the call of duty to make sure questions are answered and concerns are addressed.
