Stan R
1 review written · 5.0 average
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Reviews by Stan R
★★★★★
"Reliable On Call Paging System" What do you like best? Our agency's IT was using pagers for after-hours on call for at least the last 23 years. Receiving pages were becoming less and less reliable, even with new pagers. We went with OnPage early this year and have not regretted it. Our after-hours Help Desk phone transfers the caller to our OnPage dedicated phone number with a voice-mail message. Unlike our pagers and just receiving a callback number, OnPage allows us to receive a message in the app from the caller. They provide us with a name, number, and a brief message regarding the issue. It gives us information we can use to troubleshoot and/or resolve the issue before we even call the user. The escalation process has also come in handy several times when our on call person's phone was having issues. A supervisor was alerted after an hour of the page not being opened by the on call person.
