Vaughan Prescott
Clinical Programs Manager · 51-200
1 review written · 5.0 average
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Reviews by Vaughan Prescott
★★★★★
Configuration options are what sold me, and a year in, they still impress. Setting up role-based permissions for a mixed team of clinicians, admin staff, and volunteers took less time than I expected. The interface for managing access levels is genuinely intuitive. I could lock down sensitive lab result views for some roles while keeping broader visibility open for our care coordinators, and nothing about that process felt like a workaround. For a non-profit running lean on IT support, that matters enormously.
The admin console has a few quirks worth mentioning. Bulk user updates could be faster, and the audit log export formatting is clunky enough that I usually clean it up manually before sharing it with leadership. Minor stuff. What hc1 gets right is that the core permission architecture is thoughtful rather than bolted on, which is rare in clinical tools aimed at smaller organizations. Their support team walked me through a tricky multi-site configuration in one call. No hand-off, no ticket queue purgatory.
