Verity Holsworth
Account Executive · 201-1000
1 review written · 5.0 average
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Reviews by Verity Holsworth
★★★★★
Switching away from our old CRM was the best call our sales department made in years. The previous platform handled basic pipeline tracking fine, but customizing stages, building approval workflows, and getting any useful reporting out of it felt like wrestling a filing cabinet. Salesforce just... works the way a mid-market sales team actually operates. Two years in, I still find features I hadn't noticed before, which sounds like a complaint but honestly isn't.
The reporting suite is where I feel the difference most. I can pull territory breakdowns, activity logs, and forecast comparisons without needing someone from IT to build me a custom query. Onboarding took longer than I expected, and the license cost made me wince at first. Customer service has been responsive, though response depth varies depending on who picks up the ticket. For a department our size, the tradeoff is absolutely worth it.
