Wendy Ashford
People Operations Manager · 11-50
1 review written · 4.0 average
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Reviews by Wendy Ashford
★★★★★
Support teams can make or break a platform relationship. Three years ago I was genuinely skeptical that anyone at Mettl would pick up the phone when something went sideways during a live feedback cycle. I was wrong. Every time I've hit a snag, whether that's a participant not receiving their survey link or a manager confused about the anonymity settings, their support team has come back to me quickly and with actual answers, not copy-paste boilerplate. One of their reps once walked me through a configuration fix on a Friday afternoon without me having to ask twice. That kind of responsiveness matters enormously when you're a small team with no dedicated HR tech person on staff.
The platform itself handles 360 feedback well for where we are. Setting up competency frameworks, mapping raters, running the reports post-cycle, it all clicks together in a way that feels considered. My four-person people ops crew has used it for every mid-year and annual development review since we onboarded, and the analytics dashboard gives managers something genuinely useful to take into their one-on-ones. It's not the flashiest interface, and the initial setup does require a bit of hand-holding from their team, but that's fine given how responsive they are.
The one real downside I keep bumping into is the reporting customization. You can slice the data in useful ways, but exporting it into a format that plays nicely with our internal templates is more manual than it should be. After three years I've built a workaround, but it shouldn't require a workaround. If you're evaluating this for a growing startup, I'd say the support quality alone is a genuine selling point, and for most use cases the platform delivers.
