Mettl
★★★★★ 4.0 · 1 Review
What is Mettl?
At Mercer | Mettl our mission is to enable organizations to build winning teams by making credible people decisions across two key areas -- Acquisition and Development. Since our inception in 2010, we have partnered with 2000+ corporates, 31 sector skill councils/government departments, and 15+ educational institutions across 80+ countries. Our research-backed assessments, efficient cloud platform, and in-depth analytics help us deliver transformative results for our clients and their employees. We create customized assessments across the employee lifecycle, including pre-hiring screening, candidate skills assessment, training, and development programs for employees/students, certification exams, contests and beyond.
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Mettl Reviews (1)
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- ★★★★★1
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Review Summary
Generated using AI from real user reviews
Mettl delivers solid 360-degree feedback functionality backed by genuinely responsive support. This user has relied on the platform for three years across multiple review cycles and consistently praised the support team's speed and problem-solving—noting they receive real answers rather than templated responses, and will even troubleshoot on short notice. For a small team without dedicated HR tech staff, that accessibility proved essential.
The platform itself handles the core workflow competently: competency frameworks, rater mapping, and post-cycle reporting all integrate logically. The analytics dashboard provides actionable insights for managers to use in one-on-ones, and the system has scaled reliably across mid-year and annual cycles. The trade-offs are a less polished interface and a setup process that benefits from vendor guidance. Overall, this is a functional, support-driven choice for teams prioritising reliable execution over cutting-edge design.
★★★★★
Wednesday, March 4, 2026
“Support teams can make or break a platform relationship. Three…”
Support teams can make or break a platform relationship. Three years ago I was genuinely skeptical that anyone at Mettl would pick up the phone when something went sideways during a live feedback cycle. I was wrong. Every time I've hit a snag, whether that's a participant not receiving their survey link or a manager confused about the anonymity settings, their support team has come back to me quickly and with actual answers, not copy-paste boilerplate. One of their reps once walked me through a configuration fix on a Friday afternoon without me having to ask twice. That kind of responsiveness matters enormously when you're a small team with no dedicated HR tech person on staff.
The platform itself handles 360 feedback well for where we are. Setting up competency frameworks, mapping raters, running the reports post-cycle, it all clicks together in a way that feels considered. My four-person people ops crew has used it for every mid-year and annual development review since we onboarded, and the analytics dashboard gives managers something genuinely useful to take into their one-on-ones. It's not the flashiest interface, and the initial setup does require a bit of hand-holding from their team, but that's fine given how responsive they are.
The one real downside I keep bumping into is the reporting customization. You can slice the data in useful ways, but exporting it into a format that plays nicely with our internal templates is more manual than it should be. After three years I've built a workaround, but it shouldn't require a workaround. If you're evaluating this for a growing startup, I'd say the support quality alone is a genuine selling point, and for most use cases the platform delivers.