Wesley Pruitt
IT Support Manager · 201-1000
1 review written · 4.0 average
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Reviews by Wesley Pruitt
★★★★★
The custom fields feature is what keeps me loyal to osTicket. I can build intake forms that pull exactly the information my team needs before a ticket even lands in the queue. Department, asset tag, urgency, software version, all of it captured upfront. That alone cut the back-and-forth my team was dealing with constantly.
About a year in, the one gripe I have is the email notification settings. Configuring them without breaking something takes patience. Not intuitive at all. But the core ticketing logic is solid, and for a free open-source tool, the feature depth genuinely surprised me.
