osTicket
★★★★★ 4.0 · 1 Review
What is osTicket?
No description yet for osTicket.
Alternatives to osTicket
Outbound Technologies Inc.SpotlightOutbound Technologies provides a wide range of premier engineering services for your industrial automation needs. From delivery… Learn more about Outbound Technologies Inc..
AudienceViewSpotlightAre you passionate about live events? So are we! AudienceView employees share a vision to help entertainment organizations… Learn more about AudienceView.
Ticket Alternative / FreshtixTicket Alternative provides powerful ticketing solutions, software development, call center services, in-house event marketing… Learn more about Ticket Alternative / Freshtix.
See TicketsSee Tickets champions independent promoters and live event professionals with big ambitions. For over 25 years, our expertise… Learn more about See Tickets.
SwarmicaSwarmica is Framework-as-a-service tool provides a straightforward way to implement & launch KCS® methodology in Zendesk… Learn more about Swarmica.
osTicket Reviews (1)
- ★★★★★0
- ★★★★★1
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
osTicket delivers customizable intake forms that capture structured data upfront, which users credit with reducing ticket back-and-forth significantly. The reviewer stayed loyal specifically for custom fields, praising the core ticketing logic as solid and the overall feature depth surprising for a free, open-source tool.
The main friction point is email notifications, which require patience to configure correctly and lack intuitive design. Beyond this complaint, the reviewer found the platform stable enough to stick with after a year of use.
★★★★★
Friday, March 27, 2026
“The custom fields feature is what keeps me loyal to…”
The custom fields feature is what keeps me loyal to osTicket. I can build intake forms that pull exactly the information my team needs before a ticket even lands in the queue. Department, asset tag, urgency, software version, all of it captured upfront. That alone cut the back-and-forth my team was dealing with constantly.
About a year in, the one gripe I have is the email notification settings. Configuring them without breaking something takes patience. Not intuitive at all. But the core ticketing logic is solid, and for a free open-source tool, the feature depth genuinely surprised me.