Yvonne Reyes
IT Security Coordinator · 51-200
1 review written · 5.0 average
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Reviews by Yvonne Reyes
★★★★★
Their support team is the reason I kept renewing. Running PAM for a mid-size educational institution means I wear about twelve hats, and when something breaks at 7 a.m. before a faculty meeting, I need a real answer fast. Every ticket I've submitted over this past year got a thoughtful, knowledgeable response, usually within hours. Not a canned reply. Not a redirect to documentation I've already read.
The platform itself handles privileged access cleanly, and the SSH key management features cover what we need for compliance. But honestly, the support quality is what made this feel like a partnership rather than just a vendor relationship.
