Cloudways
★★★★★ 4.0 · 6 Reviews
What is Cloudways?
Cloudways is a Cloud Platform (PaaS) that offers an extremely easy way to deploy, monitor, and manage high performance applications on top of major cloud infrastructure providers.
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Cloudways Reviews (6)
- ★★★★★4
- ★★★★★0
- ★★★★★0
- ★★★★★2
- ★★★★★0
Review Summary
Generated using AI from real user reviews
Cloudways earns strong marks for its interface and support responsiveness, but some users report poor value and service failures that undermine the platform's appeal.
Most reviewers praise the intuitive UI, particularly the ClicknGo feature, along with 24/7 support that users describe as proactive and helpful. The platform is noted as WordPress-optimized and offers vertical scaling, with some customers reporting multi-year loyalty. Support staff are highlighted for resolving issues before tickets are even escalated.
However, two users with longer tenures flag serious concerns. One reported significant cost mistakes by Cloudways that proved expensive to resolve, with management dismissing complaints and turning sarcastic during cancellation. Another simply stated service quality was poor. These accounts suggest that while frontline support may be responsive, the company's problem resolution and accountability fall short for some customers. Pricing itself is also cited as a barrier—not cheap, even if initially justified by the feature set.
The split between enthusiastic advocates and frustrated departing customers hints that experience may vary materially depending on account type, usage, or which team handles an issue.
★★★★★
Monday, January 6, 2020
★★★★★
Tuesday, January 19, 2016
“Cloudways is the best company who provides managed and dedicated…”
Cloudways is the best company who provides managed and dedicated cloud hosting servers and their 24/7 support is very kind and helpful.
★★★★★
Wednesday, April 2, 2014
“Cloudways clickngo definitely has the best UI, and I like…”
Cloudways clickngo definitely has the best UI, and I like their vertical scaling options and the fact they provide fully optimized cloud hosting for WP powered sites they also offer round the clock support that other companies do not provide.
★★★★★
Wednesday, April 2, 2014
GD Associates“Cloudways definitely has the best solutions and platform to host…”
Cloudways definitely has the best solutions and platform to host your website easily on Cloud Hosting, using their new clickngo is definitely easy and is fully optimized to host WordPress powered websites.
★★★★★
Monday, March 4, 2013
“Cloudways aren't cheap, but initially seemed worth it. Unfortunately as…”
Cloudways aren't cheap, but initially seemed worth it. Unfortunately as time went on, they made mistakes that cost us significant amounts. Upon complaint they made excuses, and on cancellation got sarcastic. Very disappointed.
★★★★★
Friday, December 28, 2012
PureVPN“Cloudways round the clock tech team ensures that our issues…”
Cloudways round the clock tech team ensures that our issues are resolved before I have to get an update on any ticket. There where times that our dedicated relationship manager at Cloudways, had taken care of minor problems even before I had to reach out to her. We switched to Cloudways in 2010 and have since never looked back. I personally recommend Cloudways to all SMBs looking for a reliable and efficient managed hosting provider.