ConnectFirst
★★★★★ 5.0 · 2 Reviews
What is ConnectFirst?
Connect First Inc. was founded in 2004 and is a privately held company based in Boulder, Colorado. Geoff Mina and Richard Manulkin founded Connect First as a way to revolutionize the contact center industry around the primary mission of providing exceptional customer experiences. Those experiences are derived from a culture of integrity, passion, transparency and communication coupled with world-class, mature telecommunications software that is stable and effective. Today we have over 500 clients worldwide and boast a 97% customer retention rate and zero complaints three years in a row.
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ConnectFirst Reviews (2)
- ★★★★★2
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
ConnectFirst earns strong marks from its small user base for responsive service and ease of use. Both reviewers praise the platform's speed and the team's follow-up on problems until resolution. One user highlighted how the software proved easy to use and flexible enough to handle future growth beyond their initial six-person call center setup, though they noted that experienced help made setup smoother. The limited review count makes it difficult to identify common pain points or broader user concerns, so prospective buyers may want to seek additional feedback before deciding.
★★★★★
Tuesday, August 13, 2019
“Very fast, professional service, when there are issues they take…”
Very fast, professional service, when there are issues they take care i=of it and follow up until is it resolved!
★★★★★
Tuesday, February 25, 2014
Kimco Products“I tried Connect First for my companies call center. Our…”
I tried Connect First for my companies call center. Our call center is very small, only six people. This software was excellent. Easy to use and expandable to manage more aspects than my intended use. It wasn't hard to set up but I did need someone with experience to help me.
