What is Convin?
Convin is an AI-backed conversation intelligence software platform that analyzes customer-facing conversations to derive actionable insights leading to better business outputs & improved customer satisfaction. Convin was founded in 2021 in Bengaluru by four IIT-Delhi alumni-Ashish Santhalia (CEO), Bharat Patidar (COO), Atul Shree(CTO), and Durgesh Choudary (CPO), who witnessed first-hand client conversation data lying underutilized. Over the years, they partnered with global companies in various industries to improve sales and support call efficiency by smartly using conversation data. Convin improves agent performance, enhances customer experience, and increases conversions.
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