HotelFriend
★★★★★ 5.0 · 4 Reviews
What is HotelFriend?
HotelFriend is a hotel management software (PMS) for hospitality businesses that combines property management, direct bookings, channel manager, event management, and guest experience tools in one platform. As a software development company based in Berlin. HotelFriend AG specializes in IT solutions for the hospitality industry, aiming to automate operational tasks and enhance guest experiences for hotels and related businesses. With a team of 100 employees, HotelFriend focuses on helping property owners maximize efficiency without the need for additional staff, serving hotels, serviced apartments, holiday parks, campus institutions, and other types of properties. The company offers a wide range of services, including IT consulting, staff training, research and development, and compliance assurance. HotelFriends flagship product is an all-in-one Property Management System (PMS) that features tools for inventory and reservation management, as well as guest-facing solutions like mobile check-in and invoicing. Additionally, the company provides over 20 specialized products, including Cloud, On-premises, or Hybrid PMS. HotelFriend serves more than 700 clients in the DACH region, including hotels, restaurants, and wellness facilities, with a commitment to improving digital presence and guest satisfaction."
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HotelFriend Reviews (4)
- ★★★★★4
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
HotelFriend delivers a user-friendly PMS that earns consistent praise from German hoteliers. All four reviews are five-star ratings, with users highlighting the system's intuitive design, seamless transitions from legacy platforms, and strong compliance with German regulatory requirements like GoBD and e-invoicing. The modular structure allows properties to select only the features they need.
Users value concrete operational wins: front office and check-in processes that save time, housekeeping coordination, integrated POS functionality that syncs room and restaurant orders, and revenue-optimization tools like package creation and voucher management. Event management and DATEV integration are cited as standout features for specific use cases. Support is described as responsive.
No criticisms appear across these reviews. The feedback is uniformly positive, though the sample size is small and all reviewers rate the product at maximum. Potential buyers should note this reflects strong satisfaction among current users, but cannot account for experiences outside this group or edge cases these reviews do not address.
★★★★★
Thursday, April 9, 2026
“We were looking for a PMS that offered integration with…”
We were looking for a PMS that offered integration with DATEV. That was particularly important to us. HotelFriend also impressed us as a very user-friendly system that makes managing reservations easy and offering additional services straightforward. We recommend HotelFriend for hotels in Germany. Wir haben nach einem PMS gesucht, das eine Integration mit DATEV bietet. Das war für uns besonders wichtig. HotelFriend überzeugt zudem als sehr benutzerfreundliches System, mit dem Reservierungen einfach verwaltet und Zusatzleistungen unkompliziert angeboten werden können. Wir empfehlen HotelFriend für Hotels in Deutschland.
★★★★★
Thursday, April 9, 2026
“After many years with HS3 PMS, we decided to switch…”
After many years with HS3 PMS, we decided to switch to a modern and comparable system from a German provider. HotelFriend even exceeded our expectations, and the transition was seamless. The system is intuitive and very easy to use. At the same time, it meets all German requirements, including e-invoicing, GoBD compliance, and fiscalization. We are particularly pleased with the front office and check-in processes, as these save us considerable time and simplify our daily work. Another major advantage is the event management. We can now easily plan weddings and events, create clear function sheets, and manage everything centrally. Nach vielen Jahren mit HS3 PMS haben wir uns entschieden, auf ein modernes und vergleichbares System eines deutschen Anbieters umzusteigen. Mit HotelFriend wurden unsere Erwartungen sogar übertroffen und der Umstieg verlief reibungslos. Das System ist intuitiv und sehr einfach zu bedienen. Gleichzeitig erfüllt es alle deutschen Anforderungen, einschließlich E-Rechnungen, GoBD und Fiskalisierung. Besonders zufrieden sind wir mit dem Front Office und den Check-in-Prozessen, da diese uns deutlich Zeit sparen und den Arbeitsalltag erleichtern. Ein weiteres großes Plus ist das Event Management. Wir können nun problemlos Hochzeiten und Veranstaltungen planen, übersichtliche Function Sheets erstellen und alles zentral verwalten.
★★★★★
Wednesday, March 18, 2026
“One of the main advantages of HotelFriend is its modular…”
One of the main advantages of HotelFriend is its modular structure, which allows us to choose the features we need and customize the platform according to our operations. The interface is user-friendly and helps automate routine tasks such as reservations, check-ins, housekeeping coordination, and invoicing. HotelFriend also supports upselling and revenue optimization through tools like package creation, special offers, and voucher management. This makes it easier to create attractive deals and increase additional revenue. Overall, HotelFriend is a flexible and scalable solution suitable for hotels that want to digitize their operations, reduce manual work, and offer a smoother experience for both staff and guests.
★★★★★
Tuesday, November 11, 2025
“Using the HotelFriend system with integrated POS has significantly improved…”
Using the HotelFriend system with integrated POS has significantly improved our daily operations. Room bookings and restaurant orders can be managed easily and efficiently in one place, and the synchronization between departments saves us valuable time. The system is intuitive, reliable, and supported by a very responsive support team. Die Nutzung des HotelFriend-Systems mit integriertem POS hat unsere täglichen Abläufe deutlich verbessert. Zimmerbuchungen und Restaurantbestellungen lassen sich einfach und effizient an einem Ort verwalten, und die Synchronisierung zwischen den Abteilungen spart uns wertvolle Zeit. Das System ist intuitiv, zuverlässig und wird von einem sehr reaktionsschnellen Support-Team betreut.
