What is Maestro PMS?
Maestro is the preferred Web Browser based cloud and on-premises PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups. Maestro’s PCI certified and EMV ready enterprise system offers a Web browser version property management software solution complete with 20+ integrated modules on a single database, including mobile and contactless apps to support a digitalized guest journey as well as staff operations. Maestro’s sophisticated solutions empower operators to increase profitability, drive direct bookings, centralize operations, and engage guests with a personalized experience from booking to check out and everything in between. For over 45 years, Maestro’s Diamond Plus Service has provided unparalleled 24/7 support complete with instant live chat help and education services to keep hospitality groups productive and competitive.
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Maestro PMS Reviews (5)
- ★★★★★3
- ★★★★★2
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
Maestro PMS earns consistent praise for responsive customer service and core functionality, though users identify some workflow friction points worth considering. Across all five reviews, users highlight the support team's helpfulness and willingness to problem-solve, along with practical features like customizable hot keys that speed up daily tasks. Training and implementation support also receive positive marks, with one reviewer noting the team even provides onsite training to conferences.
On the downside, several usability concerns emerge. Multiple users mention navigation inefficiencies—drilling down through screens to find information, or struggling to locate key reports like total sales summaries. One reviewer flagged a significant safety gap: missing confirmation prompts before processing charges, risking accidental transactions. Others noted specific feature gaps, including weak day-guest checkout workflows, meal forecasting that doesn't meet expectations, and online booking that lacks map or photo views. A couple of users also want easier report exports to Excel and simpler, more intuitive reporting overall.
The software appears strongest for traditional hotel operations with solid customer support to back it, but shops with heavy day-event business or those prioritizing self-service booking features may find limitations. ROI ratings cluster around the 4–4.5 range, suggesting users see moderate to good value.
★★★★★
Friday, June 25, 2021
“Rating: 4.0/5 Comment: I enjoy the quickness of using the…”
Rating: 4.0/5 Comment: I enjoy the quickness of using the "hot keys" Pros -quick and helpful customer service -hot keys & how quick they make things -how customizable the software can be -the e-learning website for self learning Cons -I think there should be a confirmation button before you process funds. one finger slip and you've charged a guest an amount without any fallback -the tape chart and quick availability chart never match Overall 4/5 Likelihood to Recommend 7/10 Return on Investment (ROI) 3/5 Customer Service 4.5/5 Ease of Use 4/5 Implementation/Onboarding 4/5
★★★★★
Sunday, June 20, 2021
“Comment: Very good customer support, always friendly and helpful Pros…”
Comment: Very good customer support, always friendly and helpful Pros When we incur a question or problem and find it necessary to call or email customer support, they are always friendly and understanding. They will either help you understand how to do something or why the system won't do a particular thing. Cons The online booking could be improved, would be nice to be able to see a map of what's available and a photo of the site. Overall 4/5 Likelihood to Recommend 8/10 Return on Investment (ROI) 5/5 Customer Service 5/5 Ease of Use 3.5/5 Implementation/Onboarding 3.5/5
★★★★★
Tuesday, June 15, 2021
“Comment: Great team to work with. I never had a…”
Comment: Great team to work with. I never had a bad experience with Maestro team me Pros - Always willing to take the time to understand our situation. - Maestro usually can solve any problem I had. - Easy to train new employees for the Front Desk. Cons - too much "Drill down" to get information needed. Once you know what your doing it is not bad. - Meal forecast is not what I think it should be. - I have not found a quick and easy "total sold" screen yet but, I have not asked either. Overall 4.5/5 Likelihood to Recommend 9/10 Return on Investment (ROI) 4.5/5 Customer Service 5/5 Ease of Use 4.5/5 Implementation/Onboarding 4/5
★★★★★
Saturday, May 15, 2021
“Pros Maestro has been excellent in providing customer service when…”
Pros Maestro has been excellent in providing customer service when needed from live chat to email. They are timely, efficient and work with you to problem solve or find quicker methods. We appreciate they are a family company and work with other vendors to help different aspects of properties function and provide guest services on demand. With the providing of onsite training to conferences, they strive to provide the best service possible for their clients and send pertinent information on updates and implementations. Thank you for all you do! Cons Reports more specific and easier to understand. Ability to transfer most documents to excel of spread sheet readouts. Enhancements that can be utilized by all properties to not always be at a cost unless specific to a property. Overall 5/5 Likelihood to Recommend 9/10 Return on Investment (ROI) 4/5 Customer Service 4.5/5 Ease of Use 4.5/5 Implementation/Onboarding 4.5/5
★★★★★
Sunday, April 11, 2021
“Comment: Great and responsive Customer Service and Feature that helped…”
Comment: Great and responsive Customer Service and Feature that helped us Grow Pros - Great Customer Service, quick and responsive. Able to answers questions, provide trainings, and help us improve our property - Features that helped us go to the next level of offerings - Including packaging, privileges, OTA integration, Yield Management - Fully web based and hosted solution Cons Our property does a fair amount of Day Event business, and handling these guests can be a little difficult. I would love a process to "Check Out" day guests and a quick and easy way to search for day guests accounts that have not been settled. Overall 5/5 Likelihood to Recommend 8/10 Return on Investment (ROI) 4.5/5 Customer Service 5/5 Ease of Use 4/5 Implementation/Onboarding 5/5
