What is NewWaySERVICE.com?
NewWaySERVICE.com develops and market a field service management software offered as a SaaS model. Established in 1996, we provide only top-quality software that are used by customers all over the world.
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NewWaySERVICE.com Reviews (14)
- ★★★★★14
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
NewWaySERVICE has earned unanimous 5-star praise across all 14 reviews, with users consistently highlighting its intuitive design, straightforward setup, and responsive support. No significant complaints emerge from the dataset.
Users repeatedly praise the software's ease of use for non-technical staff, with employees productive within minutes and no mandatory training required. The web-based architecture avoids IT overhead, and the responsive mobile experience lets technicians access jobs and mark completions from phones or tablets. Real-time job tracking, automatic customer notifications, and accessible reporting dashboards are frequently mentioned as core strengths that help field service teams stay organized.
The customizable fields and versatility receive consistent approval—users adapt the system to niche needs spanning exhibits, salons, fire extinguisher maintenance, and equipment service. File attachment capabilities (photos, spec sheets) are valued, though a few users note file size limits and request larger video uploads. One reviewer flagged display issues on older smartphones.
Support emerges as a genuine differentiator: users repeatedly note fast, same-day responses and direct answers without escalation delays. Long-term customers (some using the product since 2019) attest to reliability and fair pricing relative to feature set. The few abstract UI elements mentioned are minor and don't deter recommendations.
★★★★★
Monday, May 1, 2023
“Pros: The software is quite well-structured and intuitive. It's not…”
Pros: The software is quite well-structured and intuitive. It's not too complicated to understand. We did not need anyone to teach us. Cons: Finally, maybe one or two things in the program are a little more abstract but nothing more. No other drawbacks encountered. Overall: We are using NewWaySERVICE since 2019 and don't regret it. We got help from their technical support department when we needed it. Yes, we would still recommend it.
★★★★★
Monday, May 1, 2023
“Reporting features and dashboard are great follow-up tools. Easy to…”
Reporting features and dashboard are great follow-up tools. Easy to use for employees, they are up ans running in no time Implementation is strait forward. NewWayService being Web-based, it dit not add weight on our IT. The managers are in charge of the content and have all the data required to make their job easier.
★★★★★
Monday, May 1, 2023
“Very good software. We started using version 3 long time…”
Very good software. We started using version 3 long time ago :-) and followed the evolution of the software. Now using the online version. More fields that we can adapt to our needs, we use many so we like this possibility a lot. Support is fast, price is fair for a software with so many features. Overall: The software is good and the company has been around for a long time now. Reliable and efficient, worth the price. I recommend it.
★★★★★
Monday, May 1, 2023
“Customizable enough to fit our exhibit and salon business. We…”
Customizable enough to fit our exhibit and salon business. We can also use it to maintain technical questionnaires. This software was pretty quick to set up even for non-technical people like us. No major problems encountered.
★★★★★
Monday, May 1, 2023
“We like the fact that employees can see the jobs…”
We like the fact that employees can see the jobs on their phone and that when they have finished the job the system tells us. Overall: We are now fully functional with this system and we did well to choose it. We would recommend this system to other companies like us.
★★★★★
Monday, May 1, 2023
“This software is quite versatile. Pros: The API is versatile…”
This software is quite versatile. Pros: The API is versatile enough. We can upload a lot of files such as spec sheets and pictures in equipment records. It has become our internal central database to store information about equipment we produce or service. Cons: Nothing really unpleasant except for a few things in the software. We have proposed improvements to them to facilitate our use. Overall: We started using this app over a year ago. Everything is going well so far and our contacts with the company are quick and courteous.
★★★★★
Monday, May 1, 2023
“We really like it. Pros: We like to use NewWaySERVICE…”
We really like it. Pros: We like to use NewWaySERVICE because we get updates in real time as soon as our technicians mark a job as finished. We also like emails sent automatically to customers when the job is done. Cons: It could be convenient to be able to upload larger files such as video. We upload several photos for now. Overall: I would say that we are very satisfied with the software. We have never had a problem to work with this program.
★★★★★
Monday, May 1, 2023
“It does everything we need it to do. Pros: We…”
It does everything we need it to do. Pros: We receive a lot of requests every day and this software allows us to track them quite easily. Our five installers just bring their phones to see the work to be done and we receive an email when they complete the job. Cons: Hard to see displayed information sometime with older smartphones. Overall: We are happy with our decision. We recommend it for other installers. We use it in our sister company too.
★★★★★
Monday, May 1, 2023
“A real good product. Easy to configure, easy to use,…”
A real good product. Easy to configure, easy to use, versatile. This service software fully meets our needs. The support team is efficient and fast. Overall: I recommend this software. Being a developing fire extinguisher maintenance company, this app helps us a lot in managing our work and our time. I wouldn't do without it.
★★★★★
Monday, May 1, 2023
“Good program! Pros: We were able to start using this…”
Good program! Pros: We were able to start using this program without any setup. We can create our list of customers as we enter their service requests. We can take several pictures for each work order. We can see history of requests and photos. Cons: There are not too many cons since they helped me when I contacted them. You need a working internet connection. Overall: It was easy to setup. We did not had to spend lot of time learning it. We did not even had to look at the documentation. We like the program.
