Ongage
★★★★★ 1.0 · 1 Review
What is Ongage?
Ongage is an advanced email marketing platform designed to drive measurable growth by providing a feature-rich dashboard. It offers email marketers seamless access to top-tier SMTP delivery vendors, and the ability to execute campaigns via one or more email delivery systems. Coupled together with a marketing analytics suite, the end result being improved deliverability, performance and ROI.
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Ongage Reviews (1)
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★1
Review Summary
Generated using AI from real user reviews
Ongage's platform is technically capable, but the company's billing and customer service practices are seriously problematic. The reviewer signed up after being told there was no long-term contract requirement, then attempted to cancel and discontinue use. Despite this clear instruction, Ongage continued charging their card and subsequently claimed a contract existed—one the customer says they never signed. When the customer repeatedly requested a billing reversal, the company stopped responding entirely.
The core issues here are unauthorized recurring charges and unresponsive customer support. The reviewer describes the platform itself as "very robust," suggesting the product works as intended technically. However, they characterize the company's overall approach as focused on closing sales without regard for customer concerns. This single review paints a picture of a vendor willing to ignore cancellation requests and billing disputes rather than engage with dissatisfied customers. Anyone considering Ongage should clarify contract terms in writing before signing up and be prepared for potential difficulty if they need to cancel.
★★★★★
Friday, January 10, 2020
“We bought Ongage service on a recommendation from a salesperson…”
We bought Ongage service on a recommendation from a salesperson from mailgun. When we could not get the best out of our mailgun ESP service because of the complex configuration process, we also decided to discontinue using Ongage and informed them of our intention. They, however, refused to acknowledge our instruction but went ahead to bill our card for the subsequent period when we did not need to continue using the product. When we signed up, we were told we would not be bound to a long term contract but then all of a sudden, the only response we got after the fraudulent billing was that it was in a contract which we have not executed with them. To make matters worse, they stopped responding to repeated entreaties for the reversal of billing, they just ignored us with impunity. So, please be careful how you share your card details with Ongage because they do have fraudulent tendencies. The platform is very robust though but their approach to customer complaints is terrible. They just want to make a sale and move on. This experience for me is so sad, I feel I have just been a victim of transborder criminal activity.
