What is Connex One?
Connex One is a multi-award-winning customer engagement platform that enables next-gen communication for businesses worldwide. Our feature-rich CX software is secure, adaptable, and scalable for all businesses. Designed by a world-class development team, Connex One enables businesses to increase revenue, boost agent productivity and improve customer satisfaction ratings. The Connex One platform provides intelligent customer experience features and AI tools for fully customizable customer journeys, workforce optimization, gamification, and contact centre operations - covering all processes in one easy-to-use platform. To find out how the Connex One platform can improve your CX strategy or to arrange a demo of our software, visit our website or contact us on 03450561133.
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Connex One Reviews (6)
- ★★★★★6
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
Connex One has earned universal praise across all six reviews, with users consistently highlighting its user-friendly software and exceptional support team as standout strengths. The platform is described as intuitive and easy to use, with reviewers noting that the onboarding process and ongoing support from staff members are exceptionally helpful and responsive. One user particularly praised the multi-channel integration capabilities—email, SMS, live chat, WhatsApp, and calls—as a key differentiator that streamlines operations for contact centre teams.
The company's customer service philosophy emerges as a consistent theme, with users pointing out that the support team goes beyond typical help desk functions, offering proactive follow-ups and strategic guidance. Setup and deployment are described as smooth, and reviewers appreciated competitive pricing relative to the product quality. One user highlighted the breadth of pre-built CRM integrations and API documentation as valuable for technical teams.
No meaningful criticisms appear across these reviews. The feedback is uniformly positive across pricing, functionality, ease of use, support responsiveness, and platform security. For businesses evaluating contact centre software, the reviews suggest Connex One delivers on core requirements with notably attentive customer service.
★★★★★
Friday, June 23, 2023
“Impressive customer communications software that my agents enjoy using.”
Impressive customer communications software that my agents enjoy using.
★★★★★
Friday, June 16, 2023
“Great customer service platform with a very helpful and friendly…”
Great customer service platform with a very helpful and friendly support team.
★★★★★
Thursday, May 25, 2023
“What a brilliant company with even better customer service. After…”
What a brilliant company with even better customer service. After an initial discussion when originally came through Linked In, we had a demo of their software and was hugely impressed with it and the way it was delivered. Aaron and Laura answered all our questions with ease and accuracy. The sign up process was easy with competitive pricing. They sent BK down to do the initial set up, he was so knowledgable that we wanted to keep him but he loves Connex and you can see why. The after service from Luke has been perfect with a weekly catch up and he chases anything we have outstanding. The software is probably one of the best and most user friendly I’ve ever used, the support is always on hand and accurate. Any business looking for a multi-channel contact centre system, look no further. Thanks for everything Connex, keep up the amazing work.
★★★★★
Saturday, May 6, 2023
“Great company with good people offering excellent customer service”
Great company with good people offering excellent customer service
★★★★★
Wednesday, February 2, 2022
“Truly taking things to the next level with an unbelievable…”
Truly taking things to the next level with an unbelievable product. I cannot recommend this enough and the support & onboarding team have been amazing from day one. I highly recommend this system to anybody with an inbound or outbound operation and the fact you can now integrate email, SMS, live chat and Whatsapp as well as calls makes a much slicker and streamlined operation. The system has a huge bunch of prebuilt integrations with some of the more popular CRMs and there is also a wealth of API documentation. Incredibly impressed.
★★★★★
Tuesday, November 16, 2021
“Very secure platform with a highly professional and thorough customer…”
Very secure platform with a highly professional and thorough customer service team.
