Empirix

Empirix is the recognized leader in end-to-end network performance visibility with the unique ability to analyze customer behaviors by application in real-time. We empower service providers, mobile operators, contact centers and businesses to master complexities and optimize business processes to reduce operational costs, maximize customer retention, and grow top-line revenue. Through testing, monitoring, analytics, and intelligence, Empirix enables companies around the world realize the full value of their technology investments. Since 1992, the world’s largest Telecommunication and Service Providers, as well as IT and Enterprises have known that they can trust us to offer the clarity they require to understand and even forecast the customer experience. Empirix has deep knowledge about complex customer communication technologies – voice, video, mobile, web, fax, IM, presence, unified communications, IP technologies, VoIP, IMS, NGN, and more. We supply a single, integrated architecture that enables data sourcing, collection, aggregation, analysis, information generation, and presentation to work together in harmony. Our commitment to quality in everything we do sets the standard for the industry. Empirix is privately held and headquartered in Billerica, MA.