Freshdesk Contact Center

Freshcaller is a cloud PBX system using which you can purchase local and toll-free phone numbers in 90+ countries. You can create custom greeting texts based on specific call scenarios. The nested Interactive Voice Response (IVR) system allows you to provide a detailed set of options to your callers. The call queues in Freshcaller are powerful and enable you to make smart escalations based on your agent availability as well as business hour setting. Businesses can choose to record all their phone conversations. Call Monitoring & Barging allows supervisors to listen and speak to customers real-time. Your team will always engage in contextual conversations with your callers. Freshcaller allows you to forward your incoming calls to your mobile while you are on the move. Freshcaller is the ideal call center for startups and small teams. Why Freshcaller? Absolutely Zero Hardware No need to invest heavily on phone hardware for your call center. Absurdly Easy Setup A web browser and working internet connection is enough to run your call center. Astonishingly Affordable Software Kick-start your journey with a pay-as-you-grow plan. Our success lies in your growth. What makes us unique? Refreshing User Experience A simple, clean product helps you adapt to Freshcaller with almost zero learning for everyone involved. Think about having a solution, where your team does not need training and can start calling immediately. Pay-as-you-grow plan You can start using Freshcaller with a $0 agent licensing plan. You would only have to pay for your phone charges. Combined with the fact that businesses do not have to invest in any hardware or install any software, Freshcaller is ideal to get started. Top Features Multi-level IVR: Ability to have nested IVR’s to give a comprehensive array of options to your callers Smart Escalations: Customize how to route your calls when your agents are busy or unavailable Business hour based routing: Run a 24*7 geographically distributed call center across different time zones through our routing options Call Masking: Alter how your phone number appears on your customer’s handsets and endear yourselves by appearing local even with a global support team Call Monitoring & Barging: Supervise all your phone calls real-time with our live dashboard Call Recording: Choose to record your phone conversations with your customers. Your recordings will be available forever in your call log page.